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About the Role
The US Operations Supervisor leads Warehouse, Production, and Repair operations to achieve safety, quality, delivery, cost, inventory accuracy, and customer-service objectives. This role is accountable for workforce performance, capacity and labor planning, KPI management, continuous improvement, and consistent execution of operating procedures. The Operations Supervisor develops frontline employees and partners with the Operations Manager and cross-functional stakeholders to resolve constraints and improve end-to-end operational performance.
Responsibilities
- Lead Warehouse, Production, and Repair teams; establish daily priorities, staffing plans, schedules, and performance expectations.
- Own daily and weekly operating performance against defined safety, quality, delivery, cost, inventory accuracy, productivity, and repair/service KPIs and SLAs.
- Conduct regular performance reviews with the team, analyze gaps and root causes, assign corrective actions, and report operating status and risks to the Operations Manager.
- Plan labor capacity, cross-train, balance workload, and manage overtime to meet demand, production schedules, repair commitments, and customer-service requirements.
- Recruit, interview, select, onboard, coach, develop, recognize, and retain employees; conduct performance evaluations and administer corrective action in accordance with company policy.
- Coordinate Warehouse, Production, Repair, Procurement, Logistics, Sales, and Customer Service priorities to resolve material constraints, order exceptions, backlogs, and other customer-impacting issues.
- Ensure inventory accuracy through transaction discipline, cycle-count execution, reconciliation of discrepancies, and timely escalation of material availability risks.
- Lead continuous improvement projects that improve safety, quality, productivity, cost, workflow, and inventory accuracy; sustain gains through standard work and documented controls.
- Maintain and improve SOPs, work instructions, training records, and process controls; ensure personnel are trained and procedures are consistently followed.
- Lead safety compliance, workplace inspections, incident investigations, corrective actions, and risk-reduction activities in accordance with company policies and applicable requirements.
- Ensure operational quality controls, nonconformance containment, corrective actions, and audit readiness across inbound, production, repair, and outbound processes.
- Manage assigned operating-budget elements, including labor, overtime, supplies, equipment maintenance, and improvement-project spending; identify and implement cost-reduction opportunities.
- Coordinate facility and equipment maintenance priorities to minimize downtime and maintain safe, reliable operations.
Requirements
- 3-5 years of warehouse, logistics, manufacturing, repair, or operations leadership experience.
- Minimum 2 years of direct supervisory experience managing multiple functional teams.
- Demonstrated ability to lead, coach, mentor, and develop employees across multiple functional teams.
- Experience conducting performance reviews, resolving employee relations issues, and administering corrective actions and performance improvement plans.
- Strong understanding of warehouse, production, repair, inventory-control, and shipping/logistics processes.
- Experience managing operational KPIs, conducting root-cause analysis, and implementing sustainable corrective actions.
- Knowledge of Lean Manufacturing, continuous improvement, Kaizen, Six Sigma, or similar process-improvement methods.
- Proficiency with ERP systems and relevant reporting tools; Infor M3 knowledge is a plus.
- Knowledge of LTL, FTL, parcel shipping, freight compliance, and carrier requirements.
- Ability to plan labor, prioritize competing work, manage budgets or operating costs, and meet deadlines in a fast-paced environment.
- Knowledge of workplace safety requirements and quality-system practices; forklift certification or ability to obtain certification is required.
- Applicants must be currently and legally authorized to reside and work in the hiring country.
- HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
- International relocation or remote work arrangements outside of the hiring country will not be considered.
Skills
- Leadership
- Coaching
- Mentoring
- Employee Development
- Performance Management
- Employee Relations
- Corrective Actions
- Performance Improvement Plans
- Warehouse Operations
- Production Operations
- Repair Operations
- Inventory Control
- Shipping/Logistics
- KPI Management
- Root Cause Analysis
- Continuous Improvement
- Lean Manufacturing
- Kaizen
- Six Sigma
- ERP Systems
- LTL Shipping
- FTL Shipping
- Parcel Shipping
- Freight Compliance
- Budget Management
- Workplace Safety
- Quality Systems
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 3-5 years leadership experience
- Minimum 2 years supervisory experience
Education Level
- Associate's or Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Operations Management, or a related field preferred.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
About the Company
- HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
- HID is a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
- Secure Issuance (SI), part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software.
- For more than 25 years, organizations across a variety of industries have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards.
- HID Global is a global leader in secure card issuance innovation.
- Part of the ASSA ABLOY Group, the global leader in access solutions.
- 63,000 colleagues in more than 70 different countries.
Equal Opportunity
- HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
- As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
- Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.