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About the Role
As the Benefits Specialist, you will be a key point of contact for U.S. employees, providing excellent customer service for all employee benefit programs. You will also support the leave of absence and disability process, coordinate with vendors, and resolve employee issues. This role involves assisting former employees with retiree benefits and collaborating with the HR-Benefits Team on organizational initiatives like annual enrollment.
Responsibilities
- Assist employees with benefit issues, including medical, prescription drug, dental, vision, life insurance, flexible spending accounts, leaves of absences, voluntary benefits, pension, 401(k) and other company-provided benefits and services
- Support the annual enrollment process, qualifying life event changes, implementation of new vendors and onboarding of employees for acquired companies
- Respond to high daily volume of phone, email, and face-to-face inquiries and assist current and former employees with resolving benefits-related issues
- Resolve administrative problems with the carrier representatives, investigate discrepancies, escalate issues and provide information in non-routine situations
- Partner and collaborate with HRIS, Corporate Benefits, HR Business partners, and external vendors to resolve issues related to enrollment, eligibility, claims and vendor performance
- Research, interpret, and provide employees guidance on established benefit policies and procedures
- Draft and coordinate the distribution of communications for ad hoc participant issues, present and facilitate benefits orientations for annual enrollment and new hire orientations
- Support the translation of benefit communications and plan documents between English and Spanish as needed
- Collaborate with vendors and HR partners to administer leave of absence and key entries as needed
- Support audit activities and the accuracy of data and benefit records
- Support and respond to employees, including support for evening shift as needed and during peak periods such as annual enrollment
- Ensure proper document retention in accordance with statutory and internal business practices
- Other duties as assigned to meet business needs
Requirements
- 4 or more years of work experience in human resources required, including 2 or more years in a benefits role
- Bilingual fluency in both English and Spanish required; including the ability to translate technical benefits and health related plan information
- Knowledge of health & welfare plans, retirement plans, leave of absence, FMLA and workers compensation coordination
- Must be detail-oriented, highly organized, and comfortable working on complex problems
- Solid interpersonal skills, judgment, and client service orientation with focus on high-quality service to internal and external stakeholders
- Strong written and verbal communication skills with the ability to effectively communicate information across a large organization and translate complex benefits information into clear, actionable guidance
- Ability to work independently or as a team player in a fast-paced and decentralized environment
- Must be proficient in Microsoft Excel, including VLOOKUP and Pivot Tables, and other Office applications
- Must be proficient in researching information, data entry, and running reports in an HRIS, ideally UKG
- Must maintain strict confidentiality and employee privacy
- Must be willing and able to work a flexible schedule, including periodic shifts outside standard business hours to support employees on an evening shift.
- Eagerness to learn and grow within the benefits function and take on increasing scope over time
Skills
- Microsoft Excel
- VLOOKUP
- Pivot Tables
- HRIS research
- Data entry
- Report running
- Confidentiality
- Employee privacy
Location
- Office (at least two days per week)
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years in a benefits role
- 4+ years in human resources
Education Level
- Bachelor’s degree or related experience
- CEBS certification preferred
Salary/Compensations
- USD 67,000 - USD 75,000 yearly
- Bonus eligible
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Flexible spending accounts
- 401(k) plan
- Wellness reimbursement
About the Company
- Bertelsmann is a global media, services, and education company with approximately 75,000 employees operating in around 50 countries.
- It comprises the entertainment group RTL Group, book publisher Penguin Random House, music company BMG, service provider Arvato Group, Bertelsmann Marketing Services, Bertelsmann Education Group, and Bertelsmann Investments.
- The company achieved revenues of €19 billion in the 2024 financial year.
- Bertelsmann fosters creativity and entrepreneurship to deliver top-tier media content and innovative service solutions.
- A Certified Great Place to Work Employer.
- Professional learning and career advancement opportunities.
Equal Opportunity
- Bertelsmann, Inc. is proud to be an equal opportunity employer who values a diverse and inclusive workforce.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.