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About the Role
Lead complex, high-stakes healthcare system implementations impacting customers across Canada. Manage large-scale projects in EMR, Health Benefits Management, and/or Pharmacy systems, driving projects from business case to planning with a flexible framework. Your leadership is critical for successful project delivery within a collaborative, values-driven team.
Responsibilities
- Lead complex projects in the Payvider Operations portfolio (EMR, Health Benefits Management, or Pharmacy system implementations), developing project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision.
- Present to senior leadership, translating complex technical and project information into actionable insights.
- Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship.
- Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members.
- Manage and analyze complex reporting to ensure implementations deliver tangible benefits.
- Develop highly effective project communications tailored to diverse audiences, from client-facing comms to executive leadership updates.
Requirements
- Bilingual capability (English and French).
- Minimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies.
- Minimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning.
- Proven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines.
- Advanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact.
- Strong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments.
- Demonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies.
- Ability to communicate complex information clearly to diverse audiences from clinical staff to senior leadership.
- Advanced knowledge of English is required for interactions with external and internal parties, and for working with IT tools.
Skills
- Project Management
- Business Case Development
- Schedule Management
- Budget Management
- Risk Management
- Stakeholder Management
- Change Management
- Systems Thinking
- Communication (written and verbal)
- Leadership
- Mentorship
- Reporting and Analysis
Location
- Canada
Work Type
- Full-time
Experience Level
- Senior
- 5+ years
Education Level
- Bachelor's degree in Business, Computer Science, Healthcare, or a related field
- Graduate degree in Business Administration, Healthcare Management, or a related field (Great-to-have)
- Project Management Professional (PMP) certification
- Advanced training or certification in change management and implementation science (Great-to-have)
About the Company
- TELUS Health is a leader in healthcare system implementations.