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About the Role

Ensure the successful deployment, automated lifecycle management, and ongoing stabilization of enterprise CLM and PKI solutions. Provide subject matter expertise to empower clients to maximize the value of the platform for managing certificates across distributed hybrid environments.

Responsibilities

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
Serve as the go-to expert for CLM and PKI products, guiding customers through sophisticated integrations and customizations.
Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.
Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.
Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.
Ensure customers achieve operational excellence by fully adopting and optimizing new features.
Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.
Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.
Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Requirements

Bachelor of Science in Computer Science or related Technical Field (or equivalent experience).
5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.
3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering).
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.
High-level consultative skills, capable of influencing decisions and driving customer success strategies.
Public Key Infrastructure (PKI) encompassed technology, standards, and implementations.
Securing Internet applications, e.g., cryptography, standards, techniques.
Directory technologies and standards, e.g., LDAP, Active Directory.
Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS).
Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust).
Hands-on experience with HSMs or cloud-based key management services (e.g., AWS KMS, Azure Key Vault).
Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure.
Familiarity with the ACME protocol or other automated certificate issuance standards.

Skills

Certificate Lifecycle Management (CLM)
Public Key Infrastructure (PKI)
Cloud Infrastructure
Network Design
Network Operations
Network Security
Customer Success
Consulting
Support Engineering
Product Adoption
Technical Training
Cryptography
LDAP
Active Directory
Microsoft Active Directory Certificate Services (ADCS)
Public Certificate Authorities
HSMs
AWS KMS
Azure Key Vault
Ansible
Terraform
ACME protocol

Location

Remote

Work Type

Remote
Hybrid

Experience Level

5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.
3+ years of experience in a customer-facing or advisory role

Education Level

Bachelor of Science in Computer Science or related Technical Field (or equivalent experience)

About the Company

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Here, everyone has a voice, and every idea counts.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.
You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.