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About the Role
The Renewals Account Manager plays a crucial role in ensuring the success of Palo Alto Networks’ fast-growing customer base. This inside role focuses on customer retention by positioning renewals and additional software and hardware to current customers, while collaborating with the channel to ensure a positive customer experience.
Responsibilities
- Responsible for renewing contracts across all portfolios
- Work with Core and Specialist Sales Teams to understand customer environments and identify needs
- Manage all maintenance and subscription renewals in assigned territory
- Generate quotes, including coterminous quotes
- Upsell to multiyear renewals by positioning value to the customer
- Follow up with Regional Sales Managers, Inside Sales, channel partners, and end-users to secure renewals before expiration
- Submit accurate and timely forecasts through Salesforce.com and Clari
- Work within the renewals database and collaborate with Sales Operations and IT to drive process and systems improvements
Requirements
- Experience managing customer renewal install base for assigned Enterprise and Commercial accounts
- Experience working with Channel Partners
- Track record of achieving sales goals and objectives
- Experience using Salesforce.com and Clari for forecasting and CPQ for quoting
- Ability to clearly and persuasively articulate the company’s mission, product, and business opportunity
- Ability to learn new technologies quickly, adapt to changing needs, and possess strong analytical skills
- Ability to quickly build productive relationships in a fast-paced, performance-driven environment
- Strong time management and interpersonal skills
- English language proficiency
Skills
- Salesforce.com
- Clari
- CPQ
- Analytical skills
- Time management
- Interpersonal skills
Location
- Remote
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Palo Alto Networks is united by a shared mission to protect our digital way of life.
- We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
- We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
- We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
- Collaboration thrives in person, with most teams working from the office full time, with flexibility when needed.
Equal Opportunity
- We are committed to providing reasonable accommodations for all qualified individuals with a disability.
- Palo Alto Networks is an equal opportunity employer.
- We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
- All your information will be kept confidential according to EEO guidelines.