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About the Role

Vibrant Emotional Health is seeking a Director of Clinical Operations to build and scale the clinical operations function across its Community Programs. This pivotal role will design how clinical work is performed at scale, establish policies and procedures for direct service programs, and develop processes for expanding clinical spaces. The position operates at the intersection of clinical practice, operations, and systems design, translating clinical nuance into actionable direction for cross-functional teams.

Responsibilities

Design and implement end-to-end clinical operations workflows, including intake, review, escalation, and quality assurance.
Establish scalable systems for clinical review, knowledge management, and continuous improvement.
Define and track KPIs across clinical accuracy, turnaround time, and operational efficiency.
Develop and maintain SOPs to standardize clinical practices across all sites.
Lead internal audits and ensure readiness for external regulatory surveys and payer audits.
Oversee site licensure requirements, renewals, and regulatory documentation.
Ensure documentation, workflows, and care delivery meet internal and external standards.
Manage patient access clinical review processes, including prior authorization, medical necessity review, and escalation pathways.
Oversee appeals and denials processes to reduce avoidable losses and improve reimbursement outcomes.
Develop revenue generating processes and workflows and report on strategic plans to increase utilization across services.
Translate clinical workflows and requirements into clear direction for cross-functional and multidisciplinary teams.
Partner with shared services to ensure that Direct service needs are uplifted and socialized across the organization to expedite needs.
Collaborate with clinical leadership to align operational processes with care delivery standards.
Support development of clinical strategy and ensure consistency of clinical competencies across staff in support of a suicide prevention model.
Codify best practices and embed them into repeatable, scalable systems.
Continuously refine processes based on data, audits, and frontline feedback.
Develop a strategic plan for future growth and expansion of quality standards in close collaboration with the Vice President of Community Programs and additional stakeholders.

Requirements

7+ years of progressive leadership experience in clinical or healthcare operations, including oversight of multidisciplinary teams and program performance.
3+ years of working with clinical workflows, either through direct clinical experience or sustained work alongside clinical teams.
Active clinical licensure in New York State required (LCSW, LMHC, or equivalent).
PHD, LCSW, or LMHC with diagnostic privilege is highly preferred.
Advanced training or certifications in healthcare administration, quality improvement, or clinical operations preferred (for example Lean, Six Sigma, or similar).
Strong systems thinker with the ability to design scalable processes without over engineering.
Proven ability to define metrics, track performance, and drive operational improvement.
Experience translating complex clinical concepts into clear direction for non clinical partners.
Experience working within Medicaid, managed care, or publicly funded behavioral health systems is strongly preferred.
Must be able to remain in a stationary position 50% of the time.
Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks.

Skills

Operational Leadership
Clinical & Crisis Expertise
Regulatory Knowledge
Quality & Performance Management
Clinical Leadership
Decision Making & Escalation
Program & Medicaid Oversight
EHR & Documentation
Team Leadership
Communication

Location

New York, NY

Work Type

Hybrid

Experience Level

7+ years of progressive leadership experience
3+ years of working with clinical workflows

Education Level

Bachelor’s degree in healthcare administration, social work, psychology, public health, business administration, or a related field.
Preferred Master’s Degree in Social Work, Mental Health Counseling, Psychology, or a related behavioral health field.

Salary/Compensations

$92,800 - 125,000

Benefits

Medical
Dental
Vision
Supplemental income insurance
Employer paid disability insurance
Employer paid life insurance
Pre-tax FSA for medical and dependent care
401K

About the Company

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Equal Opportunity

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.