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About the Role

NIKE, Inc. is looking for individuals who can grow, think, dream, and create. The company culture thrives by embracing diversity and rewarding imagination, seeking achievers, leaders, and visionaries. This role is crucial for building the best retail team on the globe.

Responsibilities

Serve and deliver a premium brand experience to consumers using expertise in exceptional consumer service.
Lead, coach, and motivate department employees, ensuring an excellent work atmosphere.
Manage daily department business to reach sales targets, including digital services, visual merchandising, and salesfloor operations.
Identify and improve areas based on consumer feedback.
Act as a brand ambassador for NIKE's initiatives, including team training.
Ensure store compliance with all NIKE standards and guidelines.
Cooperate with business partners across stores and HQ.
Lead a team to deliver efficient product receiving, inventory accuracy, and visual presentation standards.
Ensure smooth inventory processes for a full, presentable sales floor that achieves brand standards.
Oversee the overall product journey in-store, working with department leads on product receiving and visual presentation.
Be responsible for monthly initiative launches.
Utilize reporting tools for commercial decision-making.
Achieve accurate inventory to fulfill digital orders.
Ensure the team is equipped to deliver the highest quality athlete experience.
Lead team engagement in NIKE Community Ambassador activities.
Oversee hiring processes, including onboarding, in partnership with senior store leadership.
Be responsible for store scheduling.
Collaborate with the store team to implement and maintain a positive NIKE culture.
Lead by example in delivering sales floor service and bringing the consumer journey to life.
Ensure the team is equipped with brand knowledge regarding all aspects of consumer service, including digital service enablers.
Complete specific training and share completion with athlete services.
Use data and analytics to provide insights and partner for continuous improvement with senior store leadership.

Requirements

A passion for NIKE and/or love of sport.
Experience in retail and/or leadership positions.
Very good command of English language (written and spoken).
Experience and competency in serving exceptional consumer service.
Ability to coach and develop a strong team.
Strong focus on communication.
Flexibility to work in shifts and on weekends.

Skills

Exceptional consumer service
Leadership
Coaching
Motivation
Sales target achievement
Digital services
Visual merchandising
Brand ambassadorship
Team training
Inventory management
Product receiving
Reporting tools
Data analysis
Hiring processes
Onboarding
Scheduling
Team engagement
Communication

Location

Selfridges

Work Type

Full-time
Retail

Experience Level

Retail experience
Leadership experience

Salary/Compensations

Attractive salary that evolves with the market and experience
Opportunity on receiving monthly bonus payments

Benefits

Attractive online and in-store employee discounts
Attractive Benefits Package
Pension & Share scheme
Exciting development and career opportunities
Regular training on leadership, sales and products
A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
Staff dress to represent NIKE and foster our team spirit
Access to sports activities
Opportunities to participate in unique NIKE moments

About the Company

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
The company looks for people who can grow, think, dream and create.
Its culture thrives by embracing diversity and rewarding imagination.
The brand seeks achievers, leaders and visionaries.
At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE, Inc. is a growth company that looks for team members to grow with it.
Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.
No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

Equal Opportunity

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.