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About the Role

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily. This includes labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. The Supervisor is responsible for overseeing the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives.

Responsibilities

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Keeps senior management and client representatives informed of critical issues affecting operations.
Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably, in accordance with company policies.
Manages operations to meet prescribed productivity and service goals.
Complies with terms outlined in the site's operating agreement with the client.
Implements and reports on cost savings measures.
Provides ideas and suggestions for more efficient operations.
Meets all client-specified KPIs and complies with Quality system requirements.
Manages operations to achieve prescribed objectives.
Applies sound communication and motivational techniques to supervise, counsel, and discipline team members.
Provides direction and support to Human Resources.
Assists in creating programs for hiring, training, and professional development.
Participates in the performance evaluation system for recommending promotions, wage increases, and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plans the daily work schedule by reviewing existing work orders, arrival notices, and customer instructions.
Assesses priorities based on time sensitivity and available resources.
Assigns duties to appropriate warehouse staff.
Reviews pending jobs or trends, plans for reorganization of warehouse space, and identifies needed changes in supplies, equipment, or staffing.
Trains new staff in assigned duties or delegates training responsibility.
Assesses trainee progress and assigns additional duties as appropriate.
Monitors quantity and quality of jobs performed throughout the day, providing guidance.
Assigns supervisory duties to experienced team members acting as leads.
Keeps Manager advised of progress or problems requiring attention daily.
Holds regular meetings with warehouse staff to assess group status and discuss improvement ideas.
Keeps staff informed of new developments.
Assists in physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time.
Maintains high team member motivation to focus on providing the highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Provides input and conducts annual performance reviews for team members.
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate and client).

Requirements

Must have a High school diploma or general education degree (GED).
3 years’ experience working in a logistics/distribution/relevant environment.
1 year experience in a supervisory role.
Prior MHE certification / knowledge of basic MHE operation is preferred.
Satisfactory completion of a forklift training program.
Proficient in Microsoft Office (Excel, Work, and Power Point).
Experience with RF Scanners.
Experience with WMS functions.
English (reading, writing, verbal) business communication skills.
Basic to intermediate mathematical skills to verify quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail and accuracy.
Ability to accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participate in established cross-training activities.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Work overtime as dictated by business.
Must be able to work in unregulated temperatures within the warehouse.

Skills

Leadership
Supervision
Planning
Communication
Problem Solving
Accountability
Business Acumen
Drive for Results
Embracing Change
Empowerment
MHE operation
Microsoft Office Suite
RF Scanners
WMS
Attention to detail
Organizational skills
Personnel management
Adaptability

Location

USA - New Berlin, 18200 W Lincoln Ave

Work Type

Full Time

Experience Level

1 year supervisory experience
3 years logistics/distribution experience

Education Level

High school diploma or GED

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

DSV is a global leader in transport and logistics with close to 150,000 colleagues in over 90 countries.
The company's people bring services and solutions to life, contributing to keeping supply chains flowing and societies running.
DSV offers opportunities for ownership, impactful decisions, and career advancement.
The company values transparency, collaboration, and teamwork.
DSV's promise is 'Start here. Go anywhere.', emphasizing that work matters, contributions count, and careers can advance with ambition.

Equal Opportunity

DSV is an equal employment opportunity employer.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.