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About the Role
As a Customer Delivery Driver, you will deliver Waitrose products and provide Partner-led service to customers' doors, embodying the ethos of passionate Partners serving food lovers. This is a dynamic, physical, and customer-facing role involving direct interaction and maintaining momentum. When not driving, you will perform daily tasks such as stock replenishment and housekeeping, contributing to the efficient operation of the shop within a friendly team. Safety is a top priority, and you will drive well-equipped, modern, and well-serviced vehicles. Every delivery is an opportunity to deliver trust, care, and exceptional service. We are an inclusive business that values individuality and fosters a sense of belonging for all Partners and customers.
Responsibilities
- Serve as a friendly brand representative on the road, prioritizing excellent customer service.
- Communicate with customers about order changes (substitutions, short-dated items) and process refunds if necessary.
- Handle all products and deliveries with care.
- Ensure customers are not charged extra for substituted items.
- Assist customers with groceries and build trusting relationships.
- Familiarize yourself with daily delivery routes.
- Perform safety checks on the van to ensure road readiness and compliance.
- Support the wider CFC team with general warehouse tasks when not driving.
Requirements
- Be 18 years or older.
- Possess a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
- Demonstrate excellent people skills and a friendly approach to customer service.
- Be prepared for physical work including lifting crates, walking up stairs, and moving large cages (up to 18kg).
Skills
- Customer service
- Problem-solving
- Dependability
- Professionalism
- Driving
- Stock replenishment
- Housekeeping
- Safety checks
- Warehouse tasks
Location
- Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, London, CR5 2HR
Work Type
- Permanent
- Part-time
- Weekend work
- AM shifts (start times between 5:00-8:00am)
- PM shifts (start times between 12:00-15:30pm)
- 8 hour shifts covering Saturday & Sundays only
Experience Level
- Partnership Level 10
Salary/Compensations
- £15.98 Hourly
Benefits
- Night Premium at a rate of £3.75 per hour for time worked between 22:00 - 06:00.
- Support for flexible working (flexible or compressed hours, job sharing, shorter hour contracts where possible).
About the Company
- We are the largest employee-owned business in the UK, home to the John Lewis and Waitrose brands.
- Our purpose is to build a happier world.
- We are focused on being brilliant at retail, innovating, adapting, and diversifying.
- As Partners, we share responsibility and rewards of ownership, using our voices to contribute to our success.
- We strive to create an environment where everyone belongs, can be themselves, and can thrive.
- Some roles are subject to pre-employment vetting, which may include DBS checks and financial probity checks.
Equal Opportunity
- We are an inclusive business for our Partners and customers, reflecting and connecting with the diverse communities we serve.
- We want people from all walks of life to feel valued for their individuality, thrive in our business, and share a sense of belonging.