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About the Role

The MoJ Property Directorate is seeking an Area Property Operations Manager to manage a diverse and complex estate, providing specialist services including facilities management, health and safety, and technical design. This role is crucial for delivering high-quality, efficient working environments and driving down the cost of the estate.

Responsibilities

Understand assets and deliver operational strategies, policies, and processes to manage service delivery, payments, and the audit regime.
Manage day-to-day contracts across multiple sites within a region using MI data and site inspections.
Liaise with the supply chain and other MoJ Property teams to proactively understand and improve portfolio issues.
Understand stakeholder priorities and their integration into plans and activities.
Assess the need for Early Warning Notices (EWNs) and compensation events, advise RPOM, and ensure mitigation plans and risk registers are maintained.
Manage issues, including requests for additional spend, new works, and scope changes, to resolution, escalating to RPOMs when necessary.
Follow the schedule of visits for each asset to discuss performance, issues, and update on work orders.
Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance.
Ensure adherence to fire risk assessment procedures.
Ensure actions relating to inspections and audits are delivered through the contract.
Work with the technical team, MI, and reporting procedures to enable audit, assurance, and validation of service delivery.
Manage the transition to the delivery of services for new contracts and operating models.
Identify the requirement for project works, contribute to business cases, bids, and procurement processes.
Oversee the delivery of works projects on sites within the portfolio.
Ensure waste management/recycling, energy management, and biodiversity sustainability strategies are in place and adhered to by contractors.
Liaise with MoJ Property on the planning and delivery of new builds, refurbishments, and change of use across sites.
Act as the client’s first point of contact and report MI data on contract performance.
Engage through site visits, regular communication, and client engagement meetings.
Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities.
Manage supplier issues and complaints to resolution, escalating to RPOMs when necessary.
Encourage, recognise, and share innovative ideas and improvements from customers and stakeholders.
Work with the supplier to contribute to the preparation of site contingency and emergency plans and ensure implementation.
Support operational emergencies by providing technical management assistance and support.
Develop strong relationships with suppliers.
Engage with the supply chain to ensure satisfactory contract delivery and drive value for money.
Conduct weekly interfaces with suppliers to escalate issues and scrutinise performance.
Independently monitor progress and work towards fulfilling objectives within your own development plan.
Ensure compliance with mandatory learning, competencies, and skills & behaviours.
Effectively manage all delegated spend within agreed internal governance procedures.
Adhere to appropriate governance procedures in procuring and authorising spend.
Contribute data and information for business planning or business case development.
Understand how the wider strategic priorities of the Property Directorate are incorporated into plans and activities.
Proactively support the delivery of government soft landings and programmes.
Represent the interests of the PS team and the wider Property Directorate within the Government Property Profession.
Ensure behaviours reflect government and departmental requirements for diversity and inclusion.
Play an active role in staff diversity & inclusion (D&I) networks and/or attend D&I events.
Actively participate in client unit, Property directorate, wider MoJ, and industry networks to share best-practice.
Provide data and information in relation to litigation claims where required.

Requirements

Strong experience in property and FM disciplines.
Demonstrate compliance with statutory, regulatory, and professional requirements in previous roles.
Experience in commercial and financial disciplines.
Experience in people management, including mentoring, motivating, and development.
Experience in asset management, maintenance, and contract & supplier management.
Experience in managing complex customer relationships and stakeholder liaison.
Experience in managing multi-project programmes of maintenance or capital investment.
Experience with project management processes is highly desirable.
Hold or be willing to work towards MIWFM or CIWFM, MRICS or CEng accreditation.
Hold an IWFM qualification at Level 3-4 or equivalent experience.
Hold a NEBOSH (National Examination Board Occupational Safety Health) – National General Certificate OR be willing to work towards it.
Completed National Engineering and Construction Contracts Accredited Training (NEC) and have OR be able to rapidly acquire excellent understanding of the TFM contract, NEC3 provisions and the associated processes.
Government Commercial Function Foundation Training will be required once in post.
Suitable technical compliance training, e.g. L8, HV/LV, Asbestos, Legionella, Fire Safety & CPFSI (Crown Premises Fire Safety Inspectorate), Construction Design Management awareness.
The postholder will be expected to join the Government Property Profession.
Must be able to join the Government Property Profession within 6 months of taking up post.
Must be able to commit time to complete required accreditations.
Must be able to request reasonable adjustments to the recruitment process within the application form.
Must be able to provide truthful, factually accurate statements and examples directly from own experience.

Skills

Property Professional Expertise
Stakeholder Engagement
Customer and Client Service
Facilities Management
Hard and Soft FM Services
Contract Management
Supplier Management
Asset Management
Maintenance
Commercial Disciplines
Financial Disciplines
People Management
Mentoring
Motivating
Development
Customer Relationship Management
Stakeholder Liaison
Project Management
Service Delivery Management
Health and Safety
Fire Safety
Security
Technical Design
Sustainability
Waste Management
Energy Management
Biodiversity
Statutory Compliance
Regulatory Compliance
MI Data Analysis
Site Inspections
Risk Management
Problem Solving
Communication
Leadership
Collaboration
Drive
Determination
Resilience
Customer Engagement
Pace
Service Delivery Management Tools and Techniques
Government Property Profession (GPP) Framework

Location

Greater London
HMP Belmarsh, Western Way, Thamesmead, SE28 0EB
HMP Brixton, Jebb Avenue, London SW2 5XF
HMYOI Feltham, Bedfont Road, Feltham, Middlesex, TW13 4ND
HMP High Down, High Down Lane, Sutton, Surrey, SM2 5PJ
HMP Isis, Western Way, Thamesmead, SE28 0NZ
HMP Pentonville, Caledonian Road, London, N7 8TT
HMP Wandsworth, Heathfield Road, Wandsworth, London, SW18 3HS
HMP Wormwood Scrubs, Du Cane Road, London W12 0AE

Work Type

Permanent
Full Time
Hybrid Working
Flexible Working

Experience Level

Practitioner level (GPP Career Framework)
SEO (Senior Executive Officer)

Education Level

MIWFM or CIWFM accreditation (hold or willing to work towards)
MRICS accreditation (hold or willing to work towards)
CEng accreditation (hold or willing to work towards)
IWFM qualification at Level 3-4 or equivalent experience
NEBOSH National General Certificate (hold or willing to work towards)
National Engineering and Construction Contracts Accredited Training (NEC)
Government Commercial Function Foundation Training
Technical compliance training (L8, HV/LV, Asbestos, Legionella, Fire Safety & CPFSI, CDM awareness)

Salary/Compensations

£49,325 - £53,081

Benefits

Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service.
Option to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Civil Service Pension schemes.
Extensive range of training and development opportunities.
Opportunity to join employee-run networks (minority ethnic origin, disabilities, caring responsibilities, women, LGBT).
Family Friendly policies (reduced hours, job share).
Access to flexible benefits (voluntary benefits, retail vouchers, discounts).
Alternative government childcare support schemes (Tax Free Childcare).
Paid paternity, adoption, and maternity leave.
Free annual sight tests for computer screen users.

About the Company

The MoJ Property Directorate is a customer-focused organisation managing one of the most diverse and complex estates in Government, valued at £9.3bn.
The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.
MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability.
The MoJ Property Directorate is part of the Government Property Profession (GPP).
The MoJ Property Directorate is continuously building capability through training and recruitment, aspiring to be the best.
The MoJ Property Directorate is delivering new ways of working across its portfolio, proposing and providing more dynamic and flexible workspace while driving down estate costs.
The Property Services (PS) team works in collaboration and partnership with customers and suppliers across the Ministry of Justice and Home Office estate.
PS provides both Hard and Soft Services across the UK through integrated supply chains.
PS is a challenging environment requiring good leadership, collaboration, drive, and determination.
The Ministry of Justice offers Hybrid Working arrangements where business need allows.
All employees will be expected to spend a minimum of 60% of their working time in an office.
The Ministry of Justice offers a flexible working system in many offices.
Standard full-time working hours are 37 hours per week.
MoJ welcomes part-time, flexible, and job-sharing working patterns.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
The Civil Service recruits by merit on the basis of fair and open competition.
The MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities as a Disability Confident employer.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme.
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

Equal Opportunity

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria.
The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns.
This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and certain EU/EEA nationals and their family members with settled or pre-settled status.