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About the Role
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Responsibilities
- Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.
- Offers and ensures consistent friendly customer service.
- Completes and leads cleanliness duties using standards, policies, processes and guidelines.
- Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
- Leads and trains the handling of member concerns and resolves escalated member complaints.
- Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.
- Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.
- Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
- Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.
- Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.
- Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively
Requirements
- High School Diploma
- Experience leading, training and motivating teams.
- Experience exceeding individual and team sales goals.
- Remains calm under pressure and can handle stress.
- Is dedicated to meeting the expectations and requirements of both internal and external customer.
- Provides challenging tasks and assignments.
- Clearly assigns responsibility for tasks and decisions.
- Creates a climate in which people want to do their best.
Skills
- Intermediate verbal communication skills.
- Written communication skills.
- Customer service skills.
- Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
Location
- Onsite
Work Type
- Full-time
Experience Level
- Manager
Education Level
- High School Diploma
Salary/Compensations
- $42,500 - $70,000
Benefits
- Ongoing training and development to ensure a long and successful career path
- Opportunities for advancement
- Free Fitness membership
- Group health care plans
- Fun and energetic atmosphere to come to every day!
About the Company
- At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable.
Equal Opportunity
- If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.