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About the Role

RDG’s Quality Assurance Practise is looking for a Technical QA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components.

Responsibilities

Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.
Document core functions, requirements and acceptance criteria related to the system(s) assigned to you.
Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.
Review, baseline and re-baseline requirement traceability matrix related to system coverage.
Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.
Always review and assist with signing off requirement acceptance for Quasar.
Develop and maintain process and mind maps that help better understand the system functions and features.
Build and manage integrations to provide a complete, up-to-date view of system IP.
Support Quasar team through QA deliverables as and when required.
Work with Quasar, architecture, CCI, project team and suppliers as needed to develop and maintain system IP.
Always perform retrospective reviews of system requirements post the updates of projects/BAU/Adhoc/Service upgrades and ensure that the latest version of system requirements are available to team.
Learn how to maintain and develop mappings with ConnectALL and monitor test case mapping with requirements to ensure that coverage is always accurate.
Support management to help develop a good data model for future and comprehensive data analytics.
Produce and maintain clear requirement traceability across the lifecycle of the system/project for all aspects of Acceptance and E2E Testing.
Support QA Manager in delivering QA across releases and changes.
Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.
Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.
Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.
Day to day management of the activities of self/team and QA activities of suppliers (wherever needed).
Creating and delivering all key QA deliverables – Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management).
Maintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practises.
Automate regression and functional tests to help improve time to market for QA services.
Manage the automation scripts and codes bases using tools like GitHub and GitLab.
Support testing processes especially around automation in a CI/CD and/or DevOps Model.
Help document knowledge of all automation and technical testing for the team.
Help train and share knowledge with team members on all subjects that you work on.
Be proactive and escalate any delays in testing to project manager, test manager and/or Head of QA in a timely manner.
Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives and input into the Service Desk Knowledge base.
Engage with vendors/suppliers and work collaboratively to ensure that quality of releases and products.
Ensure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third party software delivery.
Work with the test manager and project team to manage expectations and ensure adherence to timelines.
Review and maintain quality of test knowledge and scripts in the team.
Report on daily status of testing to test manager and if required to the stakeholders, vendors, and project management.
Build and maintain strong working relationships with project stakeholders, including key business users.
Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.
Contribute to the building of automation framework within the organisation.
Be flexible with day-to-day remit and work as required by the Quality Assurance team.

Requirements

Proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.
Proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background.
Experience in Test Tools Jira, Confluence and ALM (or similar).
Good knowledge and experience in automation tools like PyCharm and similar.
Demonstrate knowledge of CI/CD and DevOps models and code management through tools like GitHub etc.
Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification.
ISTQB or similar certification in Advanced Test Management and Agile.
Good leaders, team players and driven to grow the established practise into a stable and sustainable service.
Keen understanding of system analysis.
Ability to work independently to achieve project deliverables.
Good working knowledge of automation tools - Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, LoadRunner etc.
Good understanding and adopting of static assurance across all testing stages.
Proficient in Risk based approach to testing and deliverables.
Good team player and good collaboration skills especially with other teams within the organisation to ensure the organisation deliver to the railway community.

Skills

System knowledge documentation
Confluence
Traceability management
Process diagramming
Mind mapping
Data flow analysis
Dependency analysis
Manual testing
Automation testing
End-to-end testing
Estimation
Defect management
Waterfall methodology
Agile methodology
Acceptance testing
Jira
ALM
PyCharm
CI/CD
DevOps
GitHub
Test automation
Selenium Open Source
Robot Framework
Python
ReadyAPI
Saucelabs
LoadRunner
GitLab
Static assurance
Risk-based testing

Location

Remote
Hybrid

Work Type

Full-time
Flexible working arrangements

Experience Level

Mid-level
Senior

Education Level

Bachelor of Technology in Engineering
Relevant Computer Science or Information Technology qualification
ISTQB or similar certification in Advanced Test Management and Agile

Salary/Compensations

£43,000 per annum

Benefits

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks

About the Company

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.
The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.
This is more than just a job.
It's an opportunity to be part of an organisation that puts customers at the heart of everything we do, bringing the industry together to keep Britain connected.
You'll work alongside passionate colleagues, contribute to projects with national impact and help shape the future of rail travel for generations to come.
At Rail Delivery Group, we are committed to creating a workplace where everyone feels welcomed, respected and able to be themselves.
We are continually working to build an inclusive culture where everyone can thrive.
Some of the ways we support our people include: Employee networks, Flexible and hybrid working, Inclusive hiring practices, Wellbeing initiatives, Learning and development opportunities.

Equal Opportunity

We welcome applications from people of all backgrounds and experiences.
If you require any reasonable adjustments during the recruitment process, we will work with you to provide the support you need.