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About the Role

The Home Construction Regulatory Authority (HCRA) is seeking a permanent, full-time Licensing Analyst to review and assess new licence and licence renewal applications, ensuring compliance with the New Home Construction Licensing Act, 2017. This role involves making recommendations, managing a caseload, and contributing to process improvements within a collaborative, hybrid work environment.

Responsibilities

Review and assess new licence and licence renewal applications, including supporting and historical information.
Make recommendations in line with HCRA's licensing criteria and operational policies.
Carry a file of applications, recommending approval, conditions on the licence, or refusal.
Use sound judgement to escalate files for further review when necessary.
Follow up with applicants to close information gaps.
Respond to escalated licensing inquiries.
Keep records accurate and complete in Dynamics 365 CRM and the Ontario Builder Directory.
Support the team's administrative work, including fees, payments, and incoming applications.
Contribute to the development of licensing processes, guidelines, tools, and forms.
Assist in creating consumer and public education materials.

Requirements

Hands-on experience assessing applications or files against legislation or policy.
Ability to work independently on most files within the first few months.
Sharp eye for detail and commitment to accuracy.
Ability to interpret and apply legislation and policy to individual files.
Ability to reach a sound, well-documented recommendation.
Ability to recognize when a file needs to be escalated.
Ability to manage a high-volume caseload and competing deadlines without losing accuracy.
Ability to work well both independently and with colleagues.
Strong client service and communication skills (written and verbal).
Ability to explain recommendations clearly to supervisors and senior staff.
Ability to communicate licensing requirements to applicants in plain terms.
Two to four years of experience reviewing applications, files, or submissions against legislation, regulations, or policy.
Experience in a regulatory, licensing, or compliance environment is ideal.
Experience at a Delegated Administrative Authority, regulator, or licensing body is an asset.
Knowledge of the New Home Construction Licensing Act, 2017 and the Ontario Building Code is an asset.
Experience with Microsoft Dynamics 365 or a similar CRM is valued.
Experience reviewing financial, background, or conduct information is valued.
Proficiency in French or another language that helps communicate with Ontario's builders and homebuyers is valued.

Skills

Application assessment
Licensing criteria interpretation
Operational policy application
File management
Escalation management
Information gap resolution
Record keeping
CRM usage (Dynamics 365)
Administrative support
Process development
Guideline creation
Tool development
Form development
Consumer education
Public education
Legislation interpretation
Policy interpretation
Client service
Written communication
Verbal communication
French language proficiency (valued)

Location

Ontario

Work Type

Permanent
Full-time
Hybrid

Experience Level

2-4 years of experience reviewing applications, files or submissions against legislation, regulations or policy

Salary/Compensations

$68,000.00 CAD - $85,000.00 CAD

Benefits

Flexible work environment
Array of benefits
Considerable time off allowances

About the Company

The Home Construction Regulatory Authority (HCRA) is a not-for-profit corporation designated by the provincial government of Ontario.
HCRA administers and enforces the New Home Construction Licensing Act, 2017 and associated regulations.
HCRA fosters a professional home building industry that Ontarians can trust.
HCRA holds licensed builders to professional standards, protects the public interest, and enhances consumer confidence.
HCRA strives to educate consumers to ensure informed decisions and understanding of the benefits of a regulated homebuilding sector.
HCRA is one of Ontario’s newest regulators, dedicated to providing the highest level of service.
HCRA provides a collaborative work environment.
Team members have direct exposure to senior management.
Team members have the opportunity to work on a range of assignments with significant responsibilities.
HCRA is a growing regulator that is passionate, engaged, forward-thinking, and innovative.
HCRA acknowledges that we are on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples.
HCRA acknowledges that Toronto is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

Equal Opportunity

Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code.
HCRA is committed to providing an atmosphere free from barriers that promotes equity, inclusion and belonging.
We are an equal opportunity employer and do not discriminate against employees or qualified applicants on the basis of race, religion, ethnicity, national origin, ancestry, marital or family status, age, gender identity or expression, gender, sexual orientation, disability, or any other characteristic protected by law.
Your application will always be reviewed by a person. AI is not used to screen, source, or select applicants at any stage of our recruitment process, but may be used in a limited supporting way.