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About the Role
As an Ambassador of the Maison, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience. You will also actively participate in the daily operations of the boutique.
Responsibilities
- Consistently achieve and/or exceed the monthly sales target.
- Ensure each client receives outstanding and exceptional customer service.
- Provide a friendly environment, greet and acknowledge every customer.
- Maintain outstanding standards and solid product knowledge.
- Adapt approach according to client needs and motivations.
- Negotiate and handle objections with ease.
- Assist and support after-sales clients in accordance with Maison values.
- Act as a referent and provide recommendations for an exceptional client experience.
- Remain current on industry news and competitors.
- Cultivate new and existing client relationships through exceptional service and CRM initiatives.
- Partner with Management to develop a plan for clients and prospects.
- Consistently and accurately capture client data for follow-up and relationship building.
- Effectively utilize available tools for client data management.
- Appropriately resolve client issues/concerns and escalate as needed.
- Support and participate in in-store and offsite events and networking.
- Understand and comply with all security and operational policies and procedures.
- Assist with daily set-up and breakdown of the boutique.
- Communicate any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts.
- Assist with special projects, as needed.
Requirements
- 2 to 5 years of previous experience in luxury retail.
- Ability to work in a fast-paced retail store environment.
- Computer and internet savvy.
- MS Office experience required.
- Additional language skills are a plus.
- General knowledge of timepiece movements is preferred.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Must be available to work retail hours including weekends.
- Must be available to travel for trainings, client events, conferences.
Skills
- Sales Achievement
- Customer Service
- Product Knowledge
- Client Relationship Management
- Interpersonal Skills
- Communication Skills
- SAP knowledge preferred
- Team-Player approach
Location
- United States
Work Type
- Retail
- Full-time
Experience Level
- 2-5 years
Education Level
- College degree preferred
Salary/Compensations
- $26/HR-$28/HR (Commission and Overtime eligible)
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance, disability benefits.
- 401(k) with employer match.
- Paid time off.
- Employee assistance program.
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
Equal Opportunity
- We Craft the Future!