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About the Role

As an ALAÏA Ambassador, you will achieve sales targets in line with the Boutique's ambitions and ensure every client has an exceptional and unique experience by providing the highest standards of service.

Responsibilities

Achieve sales in line with the ambitions of the Boutique.
Ensure every Client has an exceptional and unique experience by providing the highest standards of service.
Achieve sales targets in line with ALAÏA commercial strategy and sales ceremony.
Reach weekly/monthly store targets with the team.
Increase average basket in quantity and value (UPT, VPT).
Develop cross-selling.
Know RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world.
Cultivate exceptional client relationships with international clients to maintain and enhance client loyalty.
Establish action plans and strategies to increase and develop the client base, upgrade high potentials, and regain lost clients.
Ask open questions to engage clients, listen to their needs, and gather information to make sales and ensure client return.
Participate in client events and high-ticket client events/actions.
Bring the ALAÏA client experience to life.
Represent the highest standards and promote ALAÏA’s name and image within the Boutique.
Welcome clients in the boutique, over the phone, and by email according to ALAÏA guidance and standards.
Develop the client book and update the client database.
Develop client loyalty through excellent service and treatment.
Reinforce clientele relationships with consistent follow-up.
Actively participate in team meetings, events, regular inventory counts, and all daily operations.
Respect and ensure the highest standards of Visual Merchandising in line with Boutique guidance.
Ensure the Boutique is kept tidy, clean, and welcoming at all times.
Respect and apply security rules and mindset.
Maintain an excellent level of product knowledge, understanding products, trends, and collections to tell the story of ALAÏA.
Follow ALAÏA Grooming standards at all times.
Work closely as part of a team and with partners of the Maison.

Requirements

Prior experience in Luxury Fashion / Accessories.
Strong sales techniques and clientelling.
Excellent interpersonal and communication skills.
Warm and friendly personality that can build relationships easily.
Fluent in English (written and oral).
Strong drive to succeed.
Proficiency in Microsoft Office and email is required.

Skills

Sales
Clienteling
Interpersonal skills
Communication skills
Microsoft Office
Email

Location

Work Type

Full-time

Experience Level

Luxury Fashion / Accessories experience

About the Company

Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each of its Houses.
The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
Our true power lies in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.