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About the Role

The Operations Coordinator contributes to the boutique's commercial success by ensuring Maison compliance and achieving operational excellence. This role manages daily processes, including administrative support, financial compliance, logistics, and inventory control, while supporting policy implementation in a dynamic environment.

Responsibilities

Ensure understanding and execution of Maison policies and procedures, championing compliance.
Coordinate efficient boutique opening and closing procedures.
Manage product movement in/out of the boutique, maintaining quality control and preventing stock losses.
Demonstrate excellent product handling and follow appropriate packing, shipping, and receiving procedures.
Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
Support transactional flows (e.g., e-commerce) for efficient operations and client experience.
Coordinate inventory control processes to ensure a successful annual inventory.
Uphold Cartier standards within the boutique environment, including maintenance and vendor management.
Partner with client-facing teams to manage boutique supply inventory and replenishment needs.
Assist with care service responsibilities, including client repair flow and reconciliation.
Support boutique audits and implement action plans with management.
Participate in daily boutique setup and breakdown.
Exhibit strong communication and problem-solving skills by partnering effectively with management and peers.
Assist with special projects as needed.
Consistently reach and aim to exceed all KPIs.
Develop fundamental brand knowledge to convey Cartier heritage and values.
Remain current on industry news, competition, and community connections.
Share and collaborate with region and network peers on operational best practices.
Uphold Cartier standards with an approachable and professional image.
Contribute to a positive and productive boutique environment through collaboration.
Elevate operational excellence and ensure efficient day-to-day processes.
Be open to taking on transversal duties to support the broader team.
Demonstrate Cartier competencies and behaviors, fostering transparency.
Embrace and integrate diverse perspectives.
Be an active member of the network Operations community.

Requirements

Associate’s or Bachelor’s degree preferred.
Previous operations experience in luxury retail, service, or hospitality industry is a plus.
Excellent computer skills and use of technology.
MS Office experience required.
SAP knowledge preferred.
Must be available to work retail hours (including weekends) and travel for trainings as needed.
Ability to work in a fast-paced, evolving environment.
Excellent analytical, organizational, and interpersonal communication skills are required.
Strong understanding of client service needs and priorities (internal and external).
Frequent moving of packages and product.
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
Collaborative approach with ability to foster a united work environment with a “can do” attitude.
Intellectual curiosity and passion for learning.

Skills

Additional language skills are a plus
Excellent computer skills
MS Office experience
SAP knowledge
Analytical skills
Organizational skills
Interpersonal communication skills
Client service understanding
Attention to detail
Ability to handle multiple tasks
Collaboration
Problem-solving skills

Location

Yorkdale

Work Type

Retail hours (including weekends)

Experience Level

Previous operations experience in luxury retail, service or hospitality industry is a plus

Education Level

Associate’s or Bachelor’s degree preferred

Salary/Compensations

$26.00 to $29.00 per hour plus incentives

Benefits

Company sponsored health, dental, drug, and vision programs.
Employee assistance program.
Income protection solutions including life insurance, disability benefits.
Wellness reimbursement.
RRSP program with employer match.
Maternity leave top-up program.
Paid time off.
Volunteer time off days.

About the Company

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Our objective is to create the most exceptional client experience with the most productive environment and team.
Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities.
To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.
At Richemont, We Craft the Future!

Equal Opportunity

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.