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About the Role

The Director of Commercial Learning and Development is a pivotal leadership role within Cartier North America's Learning & Development, and Transformation team. This role is responsible for defining, leading, and executing the strategic vision for Commercial Learning and Development in partnership with Commercial Regional VPs. The goal is to elevate the capabilities and performance of Cartier's commercial population across North America, driving commercial excellence and enhancing the client experience.

Responsibilities

Define, develop, and execute the overarching strategic vision and roadmap for Commercial Learning and Development.
Translate business challenges into innovative and measurable learning and development strategies.
Partner with other L&D team pillars to identify gaps, propose solutions, and contribute to the department's strategic direction.
Leverage advanced analytical skills to interpret complex commercial reporting and data.
Identify performance gaps and emerging trends through data analysis.
Design, implement, and refine a comprehensive measurement strategy for learning initiatives.
Lead, mentor, and inspire a high-performing team of Commercial Learning and Development professionals.
Foster a culture of continuous learning, coaching, and development within the team.
Oversee performance management, goal setting, and career development of direct reports.
Delegate effectively, providing clear direction and support to the team.
Ensure field teams elevate selling skills, client experience, product knowledge, and leadership capabilities.
Reinforce behaviors and skillsets defined in Cartier curriculum.
Leverage commercial business knowledge and field insights to inform learning solution development.
Drive the adoption and use of Cartier's Learner Experience Platform and other learning technologies.
Lead a unified strategy across boutique and call center populations.
Ensure the strategic development of the CRC, delivering innovative solutions.
Cultivate and maintain strong, collaborative relationships with key senior stakeholders.
Serve as a Commercial Learning and Development liaison to understand business needs and align on priorities.
Partner with cross-functional teams to ensure seamless integration of learning initiatives.
Present strategic insights, performance analyses, and recommendations to senior leadership.
Establish strong partnerships with the operational learning team.
Dedicate approximately 70% of time to field activities, including visiting boutiques and engaging with leadership.
Focus on the development of Boutique Leadership and client-facing populations while in the field.
Act as a visible commercial leader to understand the commercial selling environment and client interactions.

Requirements

Minimum of 10 years of progressive experience in Learning & Development, with at least 5 years in a leadership role overseeing a team, preferably within a commercial or retail environment, or 8+ years as a commercial leader in a retail environment with strong experience in people development.
Proven experience leading and developing a geographically dispersed team.
Demonstrated depth of knowledge in a commercial selling environment, luxury retail a plus.
Exceptional commercial business acumen with a deep understanding of sales drivers, client experience, and market dynamics.
Highly analytical and data-savvy, with a proven ability to interpret complex reporting and data.
Strong expertise in developing and implementing comprehensive measurement strategies for learning and development initiatives.
Strong experience with leveraging data and partnership with Data Analytics team.
Strong leadership presence with the ability to inspire, influence, and motivate individuals and teams.
Excellent critical thinking skills, with a proactive approach to identifying challenges and developing innovative solutions.
Superior interpersonal, communication, and presentation skills.
Proven ability to build and maintain strong, trust-based relationships with internal and external stakeholders.
Highly collaborative, with a track record of successfully partnering with cross-functional teams.
Ability to accommodate travel (approximately 70%) across North America.

Skills

Learning & Development
Commercial Learning
Data Analysis
Measurement Strategy
Team Leadership
Mentoring
Coaching
Performance Management
Selling Skills
Client Experience
Product Knowledge
Leadership Development
Stakeholder Engagement
Commercial Business Acumen
Luxury Retail
Microsoft Office Suite
Canva
AI
Learning Management Systems (LMS)

Location

North America

Work Type

Full-time

Experience Level

Leadership role
Senior level

Education Level

Bachelor's degree in a related field
Master's degree preferred

Salary/Compensations

$175,000-205,000

Benefits

Medical, dental, and vision programs
Health savings and flexible spending accounts
Life insurance
Disability benefits
401(k) with employer match
Paid time off
Wellness reimbursement benefit
Employee assistance program
Volunteer days off

About the Company

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
We Craft the Future!

Equal Opportunity

Only candidates selected for further consideration will be contacted.