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About the Role

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Responsibilities

Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
Answers questions from the public in person, over the telephone and electronically
Performs community outreach to promote and increase public participation and use of library services
Assists in planning and delivering library programs for children, teens and/or adults
Instructs patrons on the use of the Internet, computer applications and other Library services
Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
Ensures patrons follow library policies and procedures
May take responsibility for the facility, staff and operations in the absence of the Library Manager
Performs other related duties as required

Requirements

Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background
Experience creating, conducting and/or participating in community training, programming and outreach preferred
Successfully demonstrated public service experience with the ability to work well with a diverse patronage
Demonstrated interpersonal, oral, and written communication skills
Successfully demonstrated ability to work as part of a team
Appreciation of literature and desire to encourage reading in others
Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs and e-reader devices
Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases
May temporarily oversee the library in the absence of the Library Manager
Lifting up to 15 lbs.
Sitting and standing for periods of time
Daily use of a computer

Skills

Public service
Interpersonal communication
Oral communication
Written communication
Teamwork
Organization
Planning
MS Word
Excel
PowerPoint
Google applications
PCs
Macs
E-reader devices
Computer services
On-line searching
Social media
Reference resources
Databases

Location

Bloomingdale Library

Work Type

Part Time

Education Level

Bachelor’s degree

Salary/Compensations

$25,214 / year

About the Company

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.
NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.
Our Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive