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About the Role
The Deputy Boutique Manager supports the Boutique Manager in leading and managing the Boutique's commercial performance, people management, client experience, and operations. This role involves acting as a key management team member, taking full leadership in the Manager's absence, and maintaining a strong client-facing presence while coaching the team.
Responsibilities
- Monitor sales targets and KPIs, contributing to action plans.
- Lead the sales floor by example, achieving and exceeding objectives.
- Understand daily, weekly, and monthly Boutique performance to identify commercial opportunities.
- Provide regular performance reports to the Boutique Manager.
- Produce analytical reports for the Boutique.
- Ensure accurate and up-to-date Boutique communication and information.
- Promote a commercially focused mindset through coaching and performance discussions.
- Act as an Ambassador for Piaget, ensuring exceptional client experiences.
- Handle Customer Service matters and client concerns professionally.
- Ensure effective data capture and follow-up for clients and prospects.
- Monitor CRM activity and data quality, using insights to support daily briefings.
- Support the development of strong client relationships.
- Support VIC clients and complex or high-value transactions.
- Support the Boutique Manager in team leadership and management.
- Assume full day-to-day leadership in the Boutique Manager’s absence.
- Ensure effective daily floor management, including team organization and resource planning.
- Support and deliver daily Boutique briefings.
- Support the annual performance management process, including objective setting and development planning.
- Provide ongoing feedback and contribute to performance management.
- Delegate operational responsibilities appropriately.
- Support the implementation of commercial actions and initiatives.
- Ensure grooming, dress code, and professional standards are respected.
- Support the planning and execution of client events and activations.
- Ensure effective client targeting, appointment planning, and post-event follow-up.
- Maximise commercial return and client development opportunities from events.
- Implement guidelines and ensure compliance with sales, financial, security, and operational procedures.
- Ensure excellence in Boutique operations, stock management, after-sales, and security.
- Ensure the Boutique checklist is implemented and Maison guidelines are respected.
- Support and coordinate CRM activities within the Boutique.
- Monitor the quality and accuracy of client data.
- Ensure daily traffic is accurately recorded.
- Ensure the Boutique is properly maintained.
- Ensure active implementation of and adherence to all Piaget and Richemont procedures.
- Maintain strong operational discipline.
- Identify operational risks or inefficiencies and raise recommendations.
- Maintain management oversight of Boutique stock.
- Ensure effective replenishment and stock availability.
- Maintain effective stock controls and ensure strong stock-record accuracy.
- Take responsibility for designated stock categories.
- Ensure the condition and quality of all stock is regularly controlled.
- Ensure all pieces are handled with exceptional care.
- Ensure deliveries and stock transfers are processed efficiently.
- Lead and coordinate daily and annual stock inventories.
- Oversee inbound and outbound stock transfers and related documentation.
- Maintain oversight of the Boutique’s after-sales procedures.
- Ensure safe, organised, and secure stockroom and back-of-house standards.
- Ensure required Boutique consumables, packaging, and stationery are maintained.
- Communicate relevant stock issues to the Boutique Manager and Head Office.
- Ensure the sales team is kept informed of relevant stock information.
- Ensure merchandise presentation consistently reflects Piaget Visual Merchandising standards.
- Monitor the Boutique team to ensure products are correctly presented, handled, and maintained.
- Ensure the Boutique remains exceptionally well presented, clean, and organised.
- Escalate any Visual Merchandising or Boutique presentation issues.
Requirements
- A minimum of two to five years’ proven management experience within luxury retail or a high-level service environment, ideally within jewellery or watches.
- Strong personal sales performance combined with proven people-management capability.
- Demonstrable experience coaching, developing, and performance-managing a team.
- Strong CRM and clienteling capability, with a clear understanding of client development and retention.
- Confidence managing VIC clients and complex or high-value transactions.
- High operational discipline with strong attention to detail.
- Proactive and able to anticipate Boutique, client, and team requirements.
- Excellent written and verbal communication skills.
- Able to successfully manage multiple demands and competing priorities within a multinational business.
- Able to manage projects and deliver objectives within required timescales.
- Strong working knowledge of Microsoft Office.
- Excellent personal presentation and a strong understanding of the luxury environment.
- Passionate about service, client experience, and commercial performance.
- Confident, credible, and comfortable taking leadership responsibility.
- Excellent interpersonal, communication, organisational, and problem-solving skills.
- Commercially minded with a proactive and solutions-focused approach.
- Able to balance strong floor leadership with operational discipline.
- Collaborative and supportive while maintaining clear accountability and management standards.
- Able to remain professional, composed, and effective under all circumstances.
- Flexible and adaptable, with the ability to respond positively to changing business priorities.
- A strong team player who leads by example and consistently represents the values and image of Piaget.
Skills
- Sales
- People Management
- Client Experience
- Boutique Operations
- Commercial Leadership
- CRM
- Clienteling
- Team Coaching
- Performance Management
- Stock Control
- After-Sales Management
- Visual Merchandising
- Communication
- Problem-Solving
- Microsoft Office
- SAP (advantageous)
Location
- Boutique
Work Type
- Full-time
Experience Level
- Management Experience (2-5 years)
About the Company
- Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence.
- Piaget excels in everything that is rare, precious and exceptional.
- The Piaget founder’s motto 'Always do better than necessary' still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
- Piaget is a fully integrated Manufacture mastering watchmaking and high jewelry know-how.