Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Mexico Account Representative role.
Rezi rewrites your resume against Arrive Logistics's job description. Free.
Tailor your resume to this Mexico Account Representative role.
Rezi rewrites your resume against Arrive Logistics's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Mexico Account Representative posting at Arrive Logistics — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Mexico Account Representative posting at Arrive Logistics — free, in seconds.
About the Role
The Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management and strive for increasing committed capacity and delivering Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience.
Responsibilities
- Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s)
- Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
- Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner
- Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded
- Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary
- Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity
- Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs
- Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings
- Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation
- Understand the SAGARPA process for those customers that will be required throughout the border operation
- Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability
- Proactively identify areas of opportunity within your customers operation and strategically implement solutions
- Continuously work on developing the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer
- Continue to develop an understanding of the market, different cycles, and how the impacts affect pricing, strategy, and spot quoting
Requirements
- At least 2 years of experience in a 3PL or supply chain environment.
- Ability to work in a fast-paced high-pressure environment while multitasking
- Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.
Skills
- Detail oriented
- Process oriented
- Customer obsessed
- Efficient
- Proactive
- Solutions driven
- Communication skills
- Interpersonal skills
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 2 years of experience
Education Level
- Bachelor’s degree in a relevant field of study preferred.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life coverage
- Disability coverage
- Supplemental coverage
- Matching 401(k) program
- Employee Resource Groups
- Office wide engagement activities
- Team events
- Happy hours
- Company paid holidays
- Paid vacation time
- Wellness days
- 100% paid parental leave
- Referral Program
- Relocation assistance
About the Company
- Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
- We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
- When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few.
- Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.
Equal Opportunity
- To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.