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About the Role
Manager, Solution Delivery to lead a multidisciplinary team responsible for delivering complex SaaS implementations across our global customer base. This role focuses on developing the team, maintaining solution quality, improving delivery efficiency, and using data to identify risks. You will also help shape the future of delivery at Sitetracker, including scaling our global delivery model and incorporating AI-assisted tools.
Responsibilities
- Lead and develop a multidisciplinary Solution Delivery team across configuration, data, QA, and technical architecture.
- Ensure the right resources and skills are aligned to customer implementations.
- Use utilization, work-planning, and delivery data to anticipate capacity needs and make staffing decisions.
- Keep the pod operating against its gross margin and utilization targets.
- Own the financial and operational health of the portfolio, including weekly revenue forecasting, utilization, gross margin, and work-planner accuracy.
- Use system-validated data to identify risk early and take action to keep delivery on track.
- Establish a high bar for technical and solution quality within the Salesforce ecosystem and cloud delivery architectures.
- Coach technical team members, evaluate solution decisions, and implement consistent review and readiness standards.
- Partner closely with Project Managers, supporting them when change control is required or delivery is at risk.
- Ensure technical teams are equipped to deliver what has been committed.
- Evolve the global delivery model across AMER, EMEA, and APAC, establishing effective handoffs, regional ownership, and follow-the-sun operating practices.
- Identify opportunities to incorporate generative AI and automation into configuration and testing workflows.
- Establish clear standards for responsible AI adoption and measure its impact on delivery efficiency.
Requirements
- Significant experience leading multidisciplinary technical teams across configuration, data, QA, architecture, or SaaS implementation.
- Managed teams responsible for complex, multi-region SaaS implementations.
- Ability to use skills and capacity data to make informed staffing decisions.
- Experience leading and developing teams across a combination of onshore, offshore, remote, and/or partner resources.
- Scaled or transformed a global delivery organization or offshore team into a more centralized, repeatable delivery model.
- Deep knowledge of the Salesforce ecosystem, cloud delivery architectures, and relational database concepts.
- Ability to objectively evaluate technical and solution decisions.
- Understanding of how to establish technical quality controls.
- Understanding of generative AI productivity tools and ability to establish guidelines for their use.
- Implemented repeatable technical gatekeeping practices such as peer reviews, migration checks, readiness reviews, or other quality controls.
- Successfully incorporated AI or automation into configuration, testing, or delivery workflows.
- Use system-validated operational data to manage team performance, capacity, utilization, and delivery health.
- Ability to translate delivery data into action, identifying potential risks before they affect the forecast or customer.
- Experience establishing and enforcing consistent delivery standards, processes, and operational controls.
- Ability to define and monitor KPIs that provide an accurate view of portfolio and team performance.
- Built or implemented analytics that connect capacity planning with pipeline or future implementation demand.
- Experience managing delivery across multiple regions and coordinating work across AMER, EMEA, and APAC.
- Established cross-time-zone coverage models, handoff protocols, or regional ownership practices.
- Ability to create clear operating processes that reduce dependency on informal or ad hoc handoffs.
- Understanding of how to balance global standardization with regional needs.
- Helped build or automate a follow-the-sun delivery model.
Skills
- SaaS Service Delivery & Scaling
- Technical Control & AI Innovation
- Operational Governance & Data Integrity
- Global & Follow-the-Sun Delivery
- Salesforce ecosystem
- Cloud delivery architectures
- Relational database concepts
- Generative AI productivity tools
- Capacity planning
- Staffing decisions
- Financial forecasting
- Performance management
- KPI definition
- Cross-regional coordination
- AI-assisted workflows
Location
- AMER
- EMEA
- APAC
Work Type
- Onshore
- Offshore
- Remote
- Partner resources
Experience Level
- Manager
About the Company
- Sitetracker is looking for a Manager, Solution Delivery to lead a multidisciplinary team responsible for delivering complex SaaS implementations across our global customer base.