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About the Role
Provide exceptional customer service in a high-volume sales environment, evaluating customer relationships and recommending bank products and services. Process transactions accurately, sell financial products, and cross-sell bank services to a diverse customer base.
Responsibilities
- Provide exceptional customer service involving receipt and payment of cash.
- Evaluate new and existing customer relationships and recommend bank products and services.
- Follow established policies in accordance with the bank and supervisor's direction.
- Achieve monthly new account production goals.
- Participate in an active sales environment, potentially including in-store aisle prospecting.
- Process deposits and pay out funds accurately, balancing daily operations.
- Receive cash and checks for deposit, verifying amounts and endorsements.
- Examine cash to prevent acceptance of counterfeit checks and identification.
- Enter transactions into the computer and issue customer receipts.
- Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
- Process Western Union wires and cash advances.
- Cross-sell bank services and products.
- Provide bank services to a diverse customer base, including a large Spanish-speaking population.
- Perform other tasks as requested by supervisors.
- Maintain regular and predictable attendance and punctuality.
- Operate a computer and other office machinery.
- Stand or walk for extended periods.
- Work in a high-volume, stressful, and noisy environment.
- Lift up to 50 lbs.
Requirements
- At least 18 years of age.
- Must be able to work a flexible schedule including evenings, weekends, and holidays.
- Must successfully pass a background investigation according to company policy.
- Must be able to get along with co-workers and work effectively in a team environment.
Skills
- Customer service
- Sales
- Cash handling
- Financial product sales
- Communication
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
About the Company
- FNBT is an equal opportunity employer.
Equal Opportunity
- FNBT is an equal opportunity employer.