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About the Role
Chime is seeking a leader to drive Product & Brand Communications, aiming to make Chime a household name and establish it as an innovator in consumer finance for the AI era. This role involves shaping brand campaigns and product launches into a cohesive narrative, amplifying it across channels, and scaling the team. The individual will report to the VP of External Communications and collaborate closely with Marketing, Product, and Engineering leaders.
Responsibilities
- Own an integrated product and brand communications strategy that drives the business and wins over consumers and the tech community.
- Collaborate with Brand Marketing to turn brand partnerships, consumer insights, original research, and cultural moments into campaigns that generate sustained coverage.
- Drive 360-degree product launches, from messaging to media, influencer relations, and the owned and paid surround sound.
- Lead and develop a high-performing team and raise the bar for the function.
- Partner with Product Management, Engineering, Brand Marketing, Product Marketing, Content, and others to ensure every launch and campaign tells a clear story.
- Prepare Chime's product, technology, and marketing leaders for external communications opportunities.
- Cultivate relationships across national and local consumer, lifestyle, business, technology, and trade outlets.
- Direct external agencies to drive consistent coverage and bring campaigns to life.
Requirements
- 12+ years of experience in product, consumer, or brand communications, or related marketing roles, preferably in consumer technology.
- A track record of leading product and brand communications functions, from large-scale consumer campaigns to major product launches.
- Deep media and influencer relationships across consumer, business, and technology outlets, with a history of landing stories that strengthen brand positioning.
- Experience partnering with creators, celebrities, or brands to generate earned media for consumer, corporate, or social impact campaigns.
- Proven leadership: experience developing high-performing teams, leading cross-functional initiatives, and managing agency partners in fast-paced environments.
- Fluency in fintech and consumer technology, including how AI is changing products, consumer behavior, and communications.
- Exceptional writing, editing, and verbal communication skills.
- Experience advising C-suite executives and building effective partnerships with Marketing, Product, and Engineering teams.
- A degree in Communications, Public Relations, Marketing, Business, or a related field.
Skills
- Product Communications
- Brand Communications
- Consumer Technology Marketing
- Campaign Development
- Product Launch Management
- Media Relations
- Influencer Relations
- Cross-functional Leadership
- Team Leadership
- Agency Management
- Fintech
- AI
- Writing
- Editing
- Verbal Communication
- Executive Advising
Location
- Onsite
Work Type
- Hybrid
Experience Level
- 12+ years
Education Level
- Degree in Communications, Public Relations, Marketing, Business, or a related field
Salary/Compensations
- $246,000—$340,000 USD
Benefits
- Bonus(es)
- Competitive equity
- Backup child, elder, and pet care
- Subsidized commuter benefits
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy
- Company-wide paid days off
- 1% of time off to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
About the Company
- Chime is a leader in consumer financial technology, trusted by over 10 million members. The company aims to make core banking services helpful, easy, and free through user-friendly tools and intuitive platforms. Chime empowers members to take control of their finances and work towards their goals, having helped millions unlock their financial potential. The company culture is entrepreneurial, emphasizing boldness, big dreams, risk-taking, collaboration, diverse perspectives, and honest feedback. Integrity is a core value, guiding all business aspects.
- Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Equal Opportunity
- Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.
- We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.
- If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.