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About the Role
We are seeking a strategic, commercially minded, and data-driven Senior Strategy and Operations Manager to help shape the future of Payments at Monzo. This individual contributor role will support the GM of Payments and leadership team in defining, measuring, and driving strategy, balancing long-term vision with day-to-day execution. It's a high-ownership, high-impact position for someone who excels at solving complex problems, strategic thinking, and using data to clarify ambiguity.
Responsibilities
- Support the GM of Payments and leadership team in defining, tracking, and evolving Payments’s strategic direction.
- Uncover insights, diagnose operational challenges, and design and implement scalable solutions using complex datasets.
- Build and maintain data-informed views of performance across products, squads, and initiatives.
- Partner with Product, Engineering, Data, and Design teams to execute strategy.
- Lead monthly business reviews, reporting, and governance materials.
- Scope new opportunities through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis.
- Optimize how teams balance KTLO, BAU, and growth work, supporting resourcing and squad setup decisions.
- Ensure consistent communication and alignment across Payment squads and with other Monzo collectives.
- Play a pivotal role in scaling our lending book and supporting launch operations for Borrowing products in new geographies.
- Lead Payments All Hands, goals processes, and strategic forums.
Requirements
- Deeply strategic mind, capable of seeing the bigger picture, thinking in systems, and anticipating future trends.
- Exceptional problem-solving skills with analytical rigor, commercial viability, and execution certainty.
- Self-starter adept at navigating complex, rapidly evolving environments, driven by impact and ownership.
- Exceptional ability to connect dots across the business, foster collaboration, and drive alignment without authority.
- Comfortable making trade-offs and prioritization decisions based on data, business impact, and resource constraints.
- Strong analytical skillset with a proven track record of navigating large datasets to solve unstructured problems independently.
- Experience working cross-functionally with highly technical teams such as Machine Learning and Data/Analytics Engineering.
- Motivation to improve how teams work, making organizations more efficient, scalable, and focused.
Skills
- Strategic thinking
- Data analysis
- Problem-solving
- Commercial acumen
- Collaboration
- Influencing
- Operational excellence
- Market sizing
- Commercial modelling
- Partnerships evaluation
- Budget analysis
- Forecast analysis
Location
- London
- Distributed (UK)
Work Type
- Distributed working
- Flexible working hours
Experience Level
- Senior
Salary/Compensations
- £86,100 - £101,300
- incentive awards tied to performance
Benefits
- £1,000 learning budget each year
- Macbooks provided
- Extra support for work-from-home setup for fully remote workers
About the Company
- We’re on a mission to make money work for everyone.
- We are waving goodbye to the complicated and confusing ways of traditional banking.
- Our product offering has grown significantly in the last 10 years in the UK.
- We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards in the UK.
- Our UK customers can also save, invest, and combine their pensions with us.
- We have a history of creating magical moments for our customers with hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
- We aim to solve problems and change lives through Monzo.
Equal Opportunity
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- We are an equal opportunity employer.