Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior CRM Administrator role.
Rezi rewrites your resume against SumUp's job description. Free.
Tailor your resume to this Senior CRM Administrator role.
Rezi rewrites your resume against SumUp's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior CRM Administrator posting at SumUp — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior CRM Administrator posting at SumUp — free, in seconds.
About the Role
We are seeking a Senior CRM Administrator to join our Telesales Team. This role involves working at the intersection of technology, process design, and people to shape how our inbound and outbound telesales teams operate. You will contribute to our global Salesforce environment, challenge the status quo, identify operational friction points, and implement tooling and automation. You will also collaborate on AI initiatives within our telesales setup, evaluating and integrating AI solutions.
Responsibilities
- Own and drive cross-team projects for process improvements across inbound and outbound telesales workflows.
- Identify friction points and design scalable, well-integrated solutions for telesales operations.
- Evaluate, integrate, and optimize CRM-adjacent tooling, including diallers, sequencing tools, conversation intelligence, and AI-powered solutions.
- Support key AI initiatives in the telesales setup, handling CRM integration, data flow, configuration, and adoption.
- Contribute to the continuous improvement of day-to-day administration of the Salesforce telesales domain.
- Collaborate with stakeholders across Sales, Revenue Operations, and Product to translate business needs into CRM solutions.
- Communicate clearly and confidently, including writing requirements, documentation, and presenting recommendations.
- Analyze CRM data and usage patterns to surface insights, track adoption, and measure the impact of changes.
- Train and support end users to foster a culture of CRM adoption and best practice.
- Stay updated on Salesforce releases, ecosystem tooling, and industry trends to bring fresh ideas.
Requirements
- Proven experience as a Salesforce Administrator, ideally in a sales or revenue operations environment.
- Strong technical understanding of Salesforce Sales Cloud, automations, security/permissions, SOQL, and 3rd-party integrations.
- Hands-on experience integrating and working with 3rd-party tools, including scoping, designing data flows, configuration, and user adoption.
- Experience contributing to AI solutions, including evaluating, integrating, or rolling out AI tools.
- Familiarity with SQL and analytics tooling.
- Excellent stakeholder management skills, with the ability to navigate competing priorities and influence without authority.
- Clear and confident communication skills, comfortable with both technical specifications and non-technical presentations.
Skills
- Salesforce Administration
- Salesforce Sales Cloud
- Automation
- Security and Permissions
- SOQL
- 3rd-party Integrations
- SQL
- Analytics Tooling
- Stakeholder Management
- Communication
Location
- Berlin
Work Type
- Office-first
Experience Level
- Senior
Education Level
- Relevant Salesforce, CRM, or AI related certifications (e.g. Advanced Admin, Sales Cloud Consultant, Salesforce Certified Agentforce Specialist)
Benefits
- Opportunity to work with global teams on large-scale fintech products.
- Commitment to Diversity and Inclusion.
- Annual L&D budget of €2,000.
- Enrolment onto VSOP program.
- Corporate pension scheme with up to 20% employer match.
- 30 Days Sabbatical after 3 years of employment.
- Referral Bonus.
- Urban Sports Club subsidy.
- Kita placement assistance.
- Relocation assistance.
- Subsidised office lunches.
About the Company
- We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses.
- With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America, Australia and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
Equal Opportunity
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
- SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
- SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.