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About the Role

This fixed-term maternity cover role will provide continuity for selected Legal Operations responsibilities, ensuring critical service delivery and progress of priority initiatives. The role requires a practical, hands-on operator who can manage senior and external stakeholders and maintain momentum across multiple concurrent priorities in a global environment.

Responsibilities

Coordinate and deliver activity across external counsel management, legal technology, learning and engagement, and merger integration.
Partner with the wider Legal Operations team and General Counsel on the annual Operations planning cycle.
Shape, mobilize, and implement projects to deliver strategic operational outcomes.
Support Legal and Corporate Affairs functional leads with merger integration activity.
Define, design, and deliver internal process change, driving continuous improvement across the team.
Coach and support team members in project delivery for transformational change.
Act as product manager for legal technology stack vendors, maintaining vendor relationships and coordinating feature updates.
Lead commercial negotiations for legal technology licence renewals.
Iterate and maintain the matter management system, including adoption, governance, and continuous improvement.
Maintain key knowledge management artefacts in technology platforms.
Develop and deliver the Legal AI programme, including learning, community engagement, responsible adoption, use-case identification, and solution development.
Support legal team members and Finance with budgeting and outlook tracking for significant legal matters.
Lead the annual cycle of law firm rate reviews, including reviewing proposals and leading negotiations.
Maintain the central rate repository for external counsel.
Coordinate relationship management for Corporate and UK roster firms.
Act as a point of contact for operational matters with external counsel.
Review rates submitted with invoices and resolve exceptions.
Manage contracting and purchase order set-up for non-legal-matter suppliers.
Coordinate ad hoc roster or preferred-firm appointments, including supplier engagement, internal alignment, rate negotiation, and contracting.
Support roster exercises required by integration activity.
Manage changes to legal service delivery models and supplier engagement.
Manage the service delivery of invoice support across the UK legal team.
Design and coordinate global training initiatives.
Define and implement ad hoc speaking and learning events with roster firms.
Draft and coordinate award submissions, communications, and announcements.
Provide line management cover where agreed, including performance conversations.

Requirements

Strong understanding of Legal Operations in a global in-house legal function.
Experience in external counsel, roster, and supplier management, including rate negotiations, contracting, and savings reporting.
Experience with legal finance processes, including significant matter budgeting, forecasts, purchase orders, and invoice controls.
Experience in legal technology product and vendor management, ideally including matter management, e-billing, and AI-enabled legal tools.
Experience in project, change, and stakeholder management in a complex matrix organisation.
Awareness of responsible AI adoption, governance, and change considerations in a legal environment.
Advanced written and verbal English.
Strong Microsoft 365 skills, including Excel, PowerPoint, Teams, and SharePoint.
Ability to analyse financial, supplier, and operational information and translate it into clear actions and reporting.
Experience managing technology licenses, renewals, invoices, and vendor performance.
Excellent drafting, facilitation, planning, and organizational skills.
Credible and confident with senior legal, business, and external stakeholders.
Collaborative and comfortable sharing ownership with internal team members.
Highly organized, proactive, and able to prioritize across BAU and project demands.
Commercially minded, detail-oriented, and willing to be hands-on.
Able to work with discretion on sensitive legal, supplier, financial, and people matters.
Adaptable, pragmatic, and capable of maintaining momentum through ambiguity and change.
Substantial experience in Legal Operations, professional services operations, legal procurement, legal technology, or a closely related role.
Demonstrated delivery across several of the following: external counsel management, finance, supplier management, legal technology, learning programmes, AI adoption, or integration/change programmes.
Experience operating in a global or multi-jurisdictional organisation and working across functions and time zones.
Familiarity with the operating context of an in-house legal function is essential.

Skills

Legal Operations
External counsel management
Supplier management
Rate negotiations
Contracting
Savings reporting
Legal finance processes
Budgeting
Forecasts
Purchase orders
Invoice controls
Legal technology
Vendor management
Matter management systems
E-billing
AI-enabled legal tools
Project management
Change management
Stakeholder management
Responsible AI adoption
AI governance
AI change considerations
Written communication
Verbal communication
Microsoft 365
Excel
PowerPoint
Teams
SharePoint
Financial analysis
Operational analysis
Technology license management
Vendor performance management
Drafting
Facilitation
Planning
Organizational skills
Legal Tracker
Microsoft 365 Power Apps
Commercial acumen
Attention to detail
Discretion
Adaptability
Pragmatism

Location

Global

Work Type

Fixed-term
Maternity cover

Experience Level

Substantial experience in Legal Operations, professional services operations, legal procurement, legal technology or a closely related role.
Experience operating in a global or multi-jurisdictional organisation and working across functions and time zones.
Experience in a large corporate legal department or regulated/complex industry is desirable.

Education Level

A legal qualification is not required

About the Company

Group Legal is supported by a global Legal Operations team that enables efficient, consistent, and technology-enabled delivery of legal services.
The team works across legal service delivery, external counsel and supplier management, financial oversight, technology, capability building, and strategic change.