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About the Role
KeyData Cyber is seeking a Senior SailPoint IIQ Support Engineer to join their Managed Services team. This role involves owning critical customer issues, providing level two support, and contributing to a global 24x7 support team. The engineer will troubleshoot technical problems, update documentation, and potentially code/script solutions to ensure swift issue resolution and customer success in their IAM program.
Responsibilities
- Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
- Manage incidents and problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease re-occurring issues.
- Collaborate with cross-functional teams, including connected applications and infrastructure teams, to jointly troubleshoot and resolve issues in a timely manner.
- Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
- Respond promptly to critical incidents and participate in on-call rotations as required.
- Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services teams to resolve issues and integration challenges.
- Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
- Enhance and customize existing connectors to optimize performance and functionality.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- 5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin.
- Strong understanding of ITIL processes and their application in Identity and Access Management.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
- Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
- Experience in ITIL Framework.
- Excellent communication and collaboration skills.
- Certified SailPoint Identity IQ Professional.
- Experience in managing the overall operations of SailPoint Identity IQ.
- Experience with scripting languages (e.g., Java, Bean Shell, PowerShell).
Skills
- SailPoint Identity IQ
- Identity and Access Management (IAM)
- ITIL processes
- Troubleshooting
- Plugin development
- Connector development
- Unix/Linux administration
- Tomcat 9.0
- Java
- Bean Shell
- PowerShell
Location
- Canada
- Toronto
Work Type
- Full-Time
- Onsite
Experience Level
- Senior
- 5+ years
Education Level
- Bachelor’s degree in computer science, Information Technology, or related field.
Salary/Compensations
- CAD $74,000 – $90,000
Benefits
- Bonus program
- Opportunities to advance career
- Learning and growth opportunities
- Work-life balance
- Respectful and inclusive culture
About the Company
- KeyData Cyber is a leading IAM professional services firm specializing in end-to-end Identity and Access Management programs for organizations across North America.
- Recognized by Gartner and KuppingerCole.
- 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments.
- The Next-Gen Managed Services team accelerates customers’ ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise.
- The team is dedicated to helping customers see the benefits of their services come to life.
Equal Opportunity
- Our culture is built on respect, inclusion, and equal opportunity for everyone.
- If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request.