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About the Role
Manage the Warehouse dock and check in drivers, including order/load verification, door assignments, driver communication, BOL and packing slip printing, ERP data entry, and ensuring trailer security.
Responsibilities
- Provide exceptional customer service
- Manage and check-in drivers efficiently and effectively
- Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders
- Perform data entry into Customer’s ERP System
- Daily communication via telephone calls and emails to internal departments
- Prioritize and multi-task client requests on a daily basis
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Respond in a prompt and courteous manner to client requests
- Manage yard and door traffic
- Update arrival and departure times in Vision schedule
- Secure trailers (inbounds/outbounds)
- Remove glad lock from airline
- Ensure the seal is applied to the trailer
- Manage shipped paperwork and prepare for shipment to HQ
- Follow all safety procedures and SOPs
- Perform all other duties as assigned
Requirements
- High School Diploma or GED required
- Customer service experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Initiative
- Basic PC skills and MS Office Suite (Excel, Word, Outlook)
- Ability to work in fast-paced environment, independently and with team
- Must wear safety boots/shoes
- Must wear safety vest
- Must be able to lift up to 50 lbs
Skills
- Customer service
- Verbal communication
- Written communication
- Multi-tasking
- Problem analysis
- Problem-solving
- Attention to detail
- Accuracy
- Initiative
- Basic PC skills
- MS Office Suite (Excel, Word, Outlook)
Location
- Niagara Falls
Work Type
- Full-time
Education Level
- High School Diploma or GED