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About the Role
The Support Scientist I for Cytiva is responsible for providing superior scientific support to customers using Cytiva products in their scientific discovery journey. This role reports to the Senior Manager, Scientific Support and is part of the Scientific Support team.
Responsibilities
- Provide pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone, webchat, and email.
- Participate in product training and activities to develop knowledge and maintain up-to-date basic knowledge of all required company products, services, and their associated support literature.
- Become familiar with standard work regarding maintaining accurate, complete, and up-to-date information on all customer inquiries while prioritizing and processing these in an orderly and consistent manner.
- Follow all appropriate regulations and processes for customer queries classified as complaints.
- Give presentations/trainings remotely or face-to-face to customers or colleagues, as necessary.
- Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.
- Identify potential opportunities to convert technical inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling).
Requirements
- Advanced degree (Bachelors required, Masters/PhD preferred) in Life Sciences, Biochemistry, Chemistry, Biomedical Engineering or related field or the equivalent work experience providing necessary knowledge and exposure to fundamental theories, principles, and concepts.
- Conceptual knowledge of theories, practices, and procedures in chromatography sciences.
- Minimum of 3 years laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for Chromatography (AKTA).
- Working knowledge of the AKTA instrument, Unicorn software, chromatography resins and purification methods.
- 5% travel to Marlborough, MA; Monthly local travel along with regional colleagues.
Skills
- Chromatography sciences
- AKTA instrument
- Unicorn software
- Chromatography resins
- Purification methods
- Pharmaceutical industry experience
- Biotechnology industry experience
- Regulatory compliance in drug development
- Teaching or training experience
- Technical support experience
- Field applications experience
- Sales experience
Location
- Marlborough, MA
- Remote
Work Type
- Remote
Experience Level
- 3 years laboratory experience
- One or more years of technical support, field applications or sales experience
Education Level
- Bachelors degree required
- Masters/PhD preferred
Salary/Compensations
- $70,000 to $85,000
- Eligible for bonus/incentive pay
Benefits
- Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
About the Company
- At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
- You’ll thrive in a culture of belonging where you and your unique viewpoint matter.
- Working at Cytiva means being at the forefront of providing new solutions to transform human health.
- Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
- At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients.
- Learn about the Danaher Business System which makes everything possible.
- Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
- We believe in designing a better, more sustainable workforce.
- We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
- Explore the flexibility and challenge that working for Cytiva can provide.
- Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
- We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
- For more information, visit www.danaher.com.
Equal Opportunity
- Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- The U.S. EEO posters are available here.
- For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.
- We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
- If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.