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About the Role
The Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education portfolio. Working closely with customers and cross-functional teams, the role helps accelerate product adoption, operator readiness and customer self-sufficiency through effective use of Cytiva’s learning solutions. The role focuses on customer engagement, enablement and insight generation rather than direct sales ownership.
Responsibilities
- Serve as the regional expert on Cytiva’s customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions.
- Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle.
- Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping and learning-related customer engagements.
- Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience.
- Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure consistent and effective customer learning experience.
Requirements
- 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
- 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
- 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
- 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.
- Ability to travel globally 50% of time.
Skills
- Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions.
- Experience supporting product launches or commercial enablement activities.
- Knowledge of adult learning principles and learning program design.
Location
- United States of America
Work Type
- Remote
Experience Level
- 3+ years
Salary/Compensations
- $100,000 - $125,000
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
About the Company
- At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
- You’ll thrive in a culture of belonging where you and your unique viewpoint matter.
- Working at Cytiva means being at the forefront of providing new solutions to transform human health.
- Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
- At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients.
- Learn about the Danaher Business System which makes everything possible.
- We believe in designing a better, more sustainable workforce.
- We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
- Explore the flexibility and challenge that working for Cytiva can provide.
- Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
- We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
- For more information, visit www.danaher.com.
Equal Opportunity
- Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.