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About the Role
The Clinical Sales Specialist (f/m/d) serves as a trusted clinical and product expert, partnering closely with sales teams, distribution partners, and key stakeholders to drive successful customer outcomes throughout the sales journey. This role combines deep clinical knowledge with commercial expertise to demonstrate the value of Leica Microsystems' solutions and support business growth across the region.
Responsibilities
- Effectively and strategically deliver best-in-class applications and support channel partners during project evaluation, demonstration of equipment, and application training.
- Provide advice during sales negotiations and support Account Managers in building appropriate configurations and solutions.
- Provide after-sales application support by analyzing customer requests and addressing them to the relative departments and stakeholders.
- Proactively follow up on post-sales requirements, ensuring customer experience meets or exceeds Leica’s standards.
- Create product and application material to help the sales force increase confidence and knowledge on products and applications.
- Keep Account Managers up to date on Leica products, solutions, and applications by providing continuous training.
- Support ideation and development programs to create new ways to succeed in the market sustainably.
- Support launch phases of new products, including Beta Tests and New Product Introduction (NPI) with Post-Market Clinical Follow-up (PMCF) phase activities.
- Collect customer feedback on new product requirements and/or future applications and provide consolidated information to Product Managers.
Requirements
- Demonstrate the clinical benefits of the Leica surgical portfolio.
- Contribute to the development of training materials and content (slide decks, videos).
- Plan and host product trainings and workshops.
- Support the sales team in technical requirements related to product applications.
- Must be fluent in English and German.
Skills
- Clinical expertise
- Commercial expertise
- Product expertise
- Application support
- Sales negotiation
- Customer relationship management
- Training delivery
- Technical writing
- Market analysis
Location
- Germany
- Austria
- Switzerland
- Remote
Work Type
- Fully remote
- Full-time
Experience Level
- 3 years minimum experience in a technical support role for a healthcare company
- Experience providing application support on a high range of complex products and services
- Specific experience in Microsurgery is a plus
- Specific experience in Ophthalmology is a plus
Benefits
- Health care program
- Paid time off
About the Company
- Leica Microsystems, one of Danaher’s operating companies, is a leader in microscopy, imaging, and analysis with over 175 years of experience.
- The company focuses on shaping the future with groundbreaking optical and digital solutions.
- Leica Microsystems has a culture rooted in customer focus, innovation, and teamwork.
- Their solutions enable users to gain profound insights into development and engineering challenges, supporting scientific discoveries and critical decisions in healthcare.
- Danaher Business System is utilized to drive continuous improvement and innovation.