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About the Role
Responsible for carrying out established policies to protect the life, property, and assets of Mohonk Mountain House and its guests, visitors, and staff.
Responsibilities
- Respond to safety and security needs of guests, visitors, and employees.
- Perform designated rounds and patrols, including day hiker and alcohol service functions.
- Report hazards and observe issues affecting safety and security.
- Receive complaints, investigate, and document incidents per Standard Operating Procedures.
- Communicate via two-way radio and earpiece for emergency response.
- Wear and maintain proper uniform.
- Maintain records and write detailed reports according to department procedures.
- Provide traffic control and enforce traffic rules.
- Adhere to and enforce company policies and procedures.
- Wear appropriate personal protective equipment.
- Utilize Mohonk Mountain House 14 Service Steps with Service Strategies.
- Work independently and as part of a team.
- Make suggestions and recommendations to Security Managers.
- Follow guidelines for alcohol service, securing restricted areas, and key control.
- Provide assistance as directed by management.
- Promote safe and secure working procedures in a helpful and friendly manner.
- Respond to medical emergencies and administer first aid.
- Familiarize with emergency response procedures.
- Familiarize with gatehouse procedures.
- Familiarize with electronic lock systems.
- Familiarize with and troubleshoot/repair electronic safes.
- Inspect the work of others for conformance to standards.
- Physically traverse the property for patrolling, rounds, car processing, and emergency response.
- Stand for long periods while patrolling.
- Reach, bend, kneel, stoop, twist, flex arms, walk stairs/inclines, sit, climb ladders, or stand for up to 5 hours.
- Use equipment including radios, computer terminals, fire alarm panels, flashlights, key rings, and first aid/firefighting equipment.
- Safely lift and carry loads of at least 75 pounds for long periods on varied terrain.
- Walk up to 7 miles per day.
- Maneuver carts or dollies with loads up to 300 pounds.
- Operate a motor vehicle and perform routine care.
- Work in stressful situations and under pressure, adapting to changing priorities.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop action plans.
- Communicate clearly and congenially in English.
- Hear verbal instructions, directions, and warnings.
- Write legibly and orderly for reports.
- Present a neat, clean, and well-groomed appearance.
- Demonstrate basic computer proficiency.
Requirements
- Valid Driver's License.
- At least 21 years of age, or 20 with at least two years of licensed driving experience.
- Obtain New York State Security Guard certification within 1 year of hire.
- NYS Emergency Medical Technician certification.
- CPR certification.
- High School Graduate.
- Firefighting experience and/or training preferred.
Skills
- First Aid
- CPR
- Radio communication
- Report writing
- Traffic control
- Problem analysis
- Basic computer proficiency
Location
- Mohonk Mountain House
Work Type
- Full-time
- Includes Saturday & Sunday
Education Level
- High School Graduate
About the Company
- Mohonk Mountain House