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About the Role
We are seeking a UX consultant to join our multidisciplinary team in designing and delivering innovative, user-centered digital products and public services for Government and Private Sector clients. The ideal candidate will be a pragmatic team player with an appreciation for both business and user needs, keen to develop their skills and embrace new challenges.
Responsibilities
- Design content and interactions for UK Government or public sector digital services, working to the Government Service Standard, and WCAG.
- Design simple, usable, accessible services that meet user needs, policy intent, and business objectives.
- Facilitate workshops, co-design sessions, and usability testing.
- Influence stakeholders using user needs and evidence.
- Write, edit, and iterate user-centered content to meet identified user needs.
- Devise, test, and refine different content formats across the user journey.
- Iterate content based on user research findings, usability testing, analytics, and service data.
- Write plain English content that meets statutory, regulatory, or policy requirements while remaining usable and accessible.
- Design intuitive, accessible interactions for digital services, using GOV.UK patterns.
- Create and iterate user flows, scenarios, wireframes, and interaction designs, informed by data and user insights.
- Prototype and test solutions using paper, digital, and code-based prototypes, using Figma and the GOV.UK Prototype Kit.
- Test and refine designs for usability and accessibility across devices and platforms.
- Plan and conduct user research with internal and external users, selecting appropriate qualitative and quantitative methods.
- Analyze research findings and service data, and communicate clear, evidence-based insights to inform design decisions.
- Support iterative improvement through evidence and data-informed decision-making, clearly communicating to stakeholders.
- Work with stakeholders to define success metrics and evaluate the impact of services.
- Contribute to the development of the Design practice and community.
- Support thought leadership, case studies, and insights showcasing expertise in both content and interaction design.
- Mentor, coach, support, and manage colleagues.
- Contribute to client proposals and presentations to help win new projects.
Requirements
- Demonstrable knowledge of GOV.UK content and design standards, including plain English and accessibility, ideally with experience of taking services through service assessments.
- Experience working in agile, multidisciplinary teams with developers, researchers, product managers, and stakeholders on government projects and programmes across the phases of the delivery cycle (Discovery through to Beta/Live).
- Strong understanding of technical and delivery constraints in government environments.
- Ability to support teams in user-centred design and agile ways of working.
- Proven experience writing, editing, and iterating user-centred content to meet identified user needs including pair-writing with colleagues and stakeholders.
- Experience iterating content based on user research findings, usability testing, analytics, and service data.
- Ability to write plain English content that meets statutory, regulatory, or policy requirements while remaining usable and accessible to all users.
- Experience designing intuitive, accessible interactions for digital services, using GOV.UK patterns.
- Ability to create and iterate user flows, scenarios, wireframes, and interaction designs, informed by data and user insights.
- Experience prototyping and testing solutions using paper, digital, and code-based prototypes, using Figma and the GOV.UK Prototype Kit.
- Ability to test and refine designs for usability and accessibility across devices and platforms.
- Experience planning and conducting user research with internal and external users, selecting appropriate qualitative and quantitative methods.
- Ability to analyse research findings and service data, and communicate clear, evidence-based insights to inform design decisions.
- Ability to support iterative improvement through evidence and data-informed decision-making, clearly communicating to stakeholders.
- Experience working with stakeholders to define success metrics and evaluate the impact of services.
- Candidates should be open to working in different locations for different clients.
- Candidates should be happy to meet in our London office and travel as client needs dictate.
- Eligible for Security Clearance.
Skills
- User-centred design
- Content design
- Interaction design
- Research and analysis
- Agile methodologies
- Figma
- GOV.UK Prototype Kit
- Plain English
- Accessibility (WCAG)
- Stakeholder management
- Workshop facilitation
- Usability testing
- Prototyping
- Written communication
- Verbal communication
Location
- London
- Remote
Work Type
- Perm
- Flexible Working
Experience Level
- Mid Level
Salary/Compensations
- Competitive Salary
Benefits
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Flexible Working
- Annual Away Days/Company Socials
About the Company
- Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to clients, solving real-world problems and enabling them to respond to an ever-changing technical landscape.
- We partner closely with clients, embedding consultants to provide a bespoke service and truly understand client needs.
- We operate as a flat organisation, trusting and supporting our team to operate independently.
- We pride ourselves on being specialists, leveraging consultants' expertise to provide a best-in-class service.
- All consultants have the opportunity to work on a range of different projects, providing broad knowledge for career development and progression.
Equal Opportunity
- As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.
- Encouraging high social mobility is really important to us.
- We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue.
- This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing.
- As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.