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About the Role
The Coordinator - Reception and Conference Services serves as a key ambassador of the Firm, creating an exceptional first impression for clients and visitors. This role maintains a professional, discreet, and service-oriented front-of-house environment while ensuring seamless coordination of reception and conference room operations.
Responsibilities
- Welcome clients, visitors and other guests with professionalism and discretion.
- Serve as the first point of contact for guests and provide assistance.
- Notify attorneys and business services personnel of guest arrivals and escort visitors.
- Monitor guest wait times and proactively communicate with internal contacts.
- Maintain the appearance, order, and readiness of the reception area and conference room spaces.
- Coordinate conference room reservations, confirmations, and scheduling logistics.
- Obtain required approvals for meetings that are personal, non-firm related, or outside standard Firm-sponsored activity.
- Liaise with internal service departments to coordinate room setup, catering, technology, and other meeting support needs.
- Answer calls to the Firm’s main telephone line and route inquiries.
- Partner with Security regarding visitor access matters.
- Assist with special projects as directed.
Requirements
- Exceptional client service skills and a hospitality-driven mindset.
- Professional presence, sound judgment, and interpersonal sophistication.
- Excellent verbal and written communication skills, with a polished and courteous manner.
- Strong organizational skills and the ability to manage multiple priorities.
- High level of discretion and the ability to handle confidential information with sensitivity.
- Strong attention to detail and commitment to accuracy.
- Ability to work collaboratively and effectively with attorneys, management, and clients.
- Dependable, punctual, and flexible with respect to scheduling and operational needs.
- Proficient in Microsoft Office, including Word, Excel, and Outlook.
- Comfortable using a variety of technology.
- Proficient in Conference Room Booking systems.
Skills
- Client service
- Hospitality
- Communication (Verbal and Written)
- Organization
- Attention to detail
- Discretion
- Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Conference Room Booking systems
Location
- New York, NY
Work Type
- Full-time
Experience Level
- One or more years of experience in reception, conference services, hospitality or other high-touch client-facing professional environment preferred.
- Prior experience in a law firm, financial services, corporate headquarters, or other professional services setting is strongly preferred.
Education Level
- High School diploma or equivalent required
- College experience is a plus
Salary/Compensations
- $60,000 - $75,000
Benefits
- Comprehensive benefits package
About the Company
- Davis Polk & Wardwell LLP is an elite global law firm with world-class practices.
- Clients rely on Davis Polk for their most challenging legal and business matters.
- The firm has offices in key financial centers and political capitals.
- Over 1,000 lawyers collaborate to deliver exceptional service, sophisticated advice, and creative solutions.