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About the Role
As an Automation Engineer, you will monitor enterprise dashboards, IT infrastructure, and operational systems in real time to ensure service continuity. You will manage incidents by troubleshooting critical alerts, coordinating resolutions, and restoring services within SLA targets, while ensuring compliance with system availability metrics, SLAs, and operational KPIs. You will act as the primary point of contact for high-severity incidents and coordinate cross-functional escalation with specialized support teams. Additionally, you will identify opportunities to automate manual operational processes and implement automation solutions, develop, maintain, and enhance automation scripts, configure and support system integrations, and design and execute automated tests and simulations.
Responsibilities
- Monitor enterprise dashboards, IT infrastructure, and operational systems in real time to ensure service continuity.
- Manage incidents by troubleshooting critical alerts, coordinating resolutions, and restoring services within SLA targets.
- Ensure compliance with system availability metrics, SLAs, and operational KPIs.
- Act as the primary point of contact for high-severity incidents and coordinate cross-functional escalation with specialized support teams.
- Identify opportunities to automate manual operational processes and implement automation solutions.
- Develop, maintain, and enhance automation scripts using Python, Java, Shell, or similar technologies.
- Configure and support system integrations between data inputs, controllers, and output systems.
- Design and execute automated tests and simulations to validate system functionality before deployment.
- Perform bug analysis, debugging, root cause analysis, and implement permanent fixes to improve system reliability.
Requirements
- 8+ years of experience in Command Centre Operations, IT Operations, Monitoring, Incident Management, or Automation.
- Strong expertise in real-time monitoring, incident management, and SLA-driven operations.
- Hands-on experience with AI-driven automation, scripting, and process optimization.
- Proficiency in Python, Java, Shell scripting, or similar automation technologies.
- Experience with IT monitoring, Enterprise Service Management (ESM), and operational support environments.
- Knowledge of automation testing, debugging, and system integration practices.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder coordination abilities in high-pressure operational environments.
- Ability to monitor and respond to critical operational events in real time.
- Ability to prioritize, troubleshoot, and resolve incidents efficiently while meeting SLA commitments.
- Ability to develop and maintain automation scripts to improve operational efficiency.
- Ability to analyze recurring issues, perform root cause analysis, and implement preventive solutions.
- Ability to coordinate effectively with cross-functional teams during major incidents.
- Ability to configure and integrate systems to enable seamless data flow across operational environments.
- Ability to execute automated testing and validate deployments with minimal operational risk.
- Ability to manage multiple priorities in a fast-paced, mission-critical environment.
Skills
- Python
- Java
- Shell scripting
- AI-driven automation
- Scripting
- Process optimization
- IT monitoring
- Enterprise Service Management (ESM)
- Automation testing
- Debugging
- System integration
- Analytical skills
- Troubleshooting skills
- Problem-solving skills
- Communication skills
- Stakeholder coordination
Experience Level
- 8+ years of experience
Benefits
- Opportunity to work on enterprise-scale command centre operations and automation initiatives.
- Exposure to advanced AI, automation, and IT monitoring technologies.
- Collaborative environment with cross-functional teams focused on operational excellence.
- Opportunities to drive process improvements and automation-led transformation.
- Continuous learning and professional growth through challenging operational projects.