Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Technical Trainer role.

Rezi rewrites your resume against NFI Industries's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Technical Trainer posting at NFI Industries — free, in seconds.

About the Role

The Senior Technical Trainer leads complex training initiatives for WMS implementations and system transformations, designs scalable training programs, mentors trainers, and ensures training strategies align with operational objectives. This role also evaluates training effectiveness and partners with leadership to improve system adoption.

Responsibilities

Lead training for large or complex WMS implementations
Support in defining training frameworks, standards, and methodologies
Assist with establishment of scalable training models such as train-the-trainer or superuser programs
Determine utilization and validate documentation through testing systems
Align training plans with project timelines and operational readiness goals
Own training for multi-site or complex implementations
Serve as the primary training lead for major system rollouts or process transformations
Partner with program leadership to ensure training readiness before go-live
Identify training risks and mitigation strategies
Develop SOPs, work instructions, and other documentation
Report training metrics related to systems training, such as satisfaction, completion rates, learner retention
Assist with designing structured WMS training programs and learning paths for various operational roles
Standardize training documentation, templates, and delivery approaches
Drive improvements in training tools, simulations, and digital learning assets
Establish metrics to measure training success (e.g., adoption, process adherence, operational impact)
Evaluate training outcomes using frameworks such as the Kirkpatrick Model
Implement continuous improvement initiatives to improve training quality and effectiveness
Support with training and qualifying super-users in the field
Maintain and continuously improve the training program and resources
Maintain technical knowledge by attending educational workshops and reviewing publications
Mentor and guide Technical Trainers in training development and delivery
Review training materials for quality and consistency
Provide coaching on facilitation techniques and operational training approaches
Lead process audits during go-live and stabilization phases
Identify systemic process gaps impacting WMS adoption
Partner with operations and Superuser teams to drive process improvements
Provide reporting on training readiness and adoption

Requirements

Bachelor’s degree, adult learning experience or similar degree required
7-10 years of experience in warehouse operations, WMS, or supply chain systems training
Strong understanding of warehouse processes (receiving, putaway, picking, packing, shipping, inventory)
Demonstrates strong facilitation skills, both in the classroom and virtual environments
Demonstrates intermediate skills in all phases of instructional design/delivery (ADDIE)
Demonstrates working knowledge of e-learning development software and learning management systems
Ability to manage time, projects, and priorities
High level of attention to detail, quality, and customer focus
Strong written and oral communication skills, experience in communicating effectively with a diverse group of individuals
Ability to travel up to 75% to warehouse sites during implementations

Skills

WMS implementations
System transformations
Training strategy design
Mentoring
Training governance
Training effectiveness evaluation
System adoption improvement
Instructional design (ADDIE)
E-learning development
Learning management systems
Time management
Project management
Prioritization
Attention to detail
Quality focus
Customer focus
Written communication
Oral communication
Facilitation

Location

Warehouse sites

Work Type

Full-time
Onsite

Experience Level

Senior
7-10 years

Education Level

Bachelor's degree
Adult learning experience

Salary/Compensations

$61,713.60 - $82,284.80
Annual discretionary bonus, targeted at 5%

Benefits

Medical
Dental
Vision
Prescription Drug Coverage
401k Plan
Wellness Program
Life Insurance
Paid Time Off
Paid Parental Leave

About the Company

Profit Center: PC-654

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.