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About the Role
The Awaab’s Compliance and Escalation Manager will support Camden’s Awaab’s Compliance function by providing day-to-day management of escalated, complex and higher-risk cases that fall within the scope of Awaab’s Law. The role will help ensure that statutory and internal timescales are monitored, risks are identified early, and clear action is taken where cases require intervention, coordination or escalation. The postholder will act as deputy to the Awaab’s Compliance Manager where required and will manage the Compliance Coordinators.
Responsibilities
- Provide day-to-day management of escalated, complex and higher-risk cases within Awaab’s Law scope.
- Monitor statutory and internal timescales.
- Identify risks early and take clear action where intervention, coordination, or escalation is required.
- Act as deputy to the Awaab’s Compliance Manager when needed.
- Manage Compliance Coordinators.
- Work across operational delivery teams, Rapid Response, Repairs, Housing Management, TMOs, Damp and Mould, Legal Disrepair, Environmental Health, contractors, and partner services.
- Address barriers quickly.
- Properly manage vulnerable residents and no-access cases.
- Ensure Camden can evidence compliance with Awaab’s Law and associated regulatory requirements.
Requirements
- Experienced housing professional with a strong understanding of compliance, resident safety, and service delivery in a social housing environment.
- Confident managing complex and escalated cases, balancing resident needs, statutory requirements, and operational priorities.
- Experience working with repairs, damp and mould, resident safety, compliance, or related housing services.
- Comfortable working across multiple teams to coordinate action, remove barriers, and manage risks.
- Understanding of accurate record keeping, evidence management, and maintaining clear audit trails.
- Ability to use performance information and case data to identify trends, provide assurance, and drive improvement.
- Ability to lead with clarity and empathy, supporting and developing others.
- Ability to create a culture of accountability, collaboration, and continuous improvement.
- Confident communicating complex issues clearly, professionally, and solution-focused with residents, colleagues, contractors, and senior stakeholders.
- Organized, resilient, and able to make sound decisions in a fast-paced environment, especially with sensitive, complex, or higher-risk cases.
- Commitment to resident safety and excellent customer service.
- Passionate about helping Camden deliver on Awaab's Law requirements and achieve the best possible outcomes for residents.
- This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.
Skills
- Compliance management
- Resident safety
- Case management
- Risk identification
- Intervention
- Coordination
- Escalation
- People management
- Performance analysis
- Communication
- Decision making
- Record keeping
- Evidence management
- Audit trails
Location
- Holmes Road Depot, NW5 3AP
Work Type
- Fixed Term
- Full Time
Experience Level
- Experienced housing professional
Salary/Compensations
- £52,205 - £59,484
Benefits
- 27 days annual leave (+ bank holidays)
- Family leave
- Loan schemes
- Access to staff networks
- Pensions scheme
About the Company
- Camden is changing on the inside to make life better for everyone.
- Our residents and communities are at the heart of everything we do.
- We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
Equal Opportunity
- We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
- We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
- We are committed to making our recruitment process barrier-free and accessible for everyone.
- Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.