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About the Role
The Awaab’s Compliance & Operations Manager will lead the operational coordination, compliance oversight and assurance arrangements for Camden’s response to hazards that fall within the scope of Awaab’s Law. The role will ensure cases are monitored from referral through to closure, meeting statutory and internal timescales.
Responsibilities
- Lead the operational coordination, compliance oversight and assurance arrangements for Camden’s response to hazards within Awaab’s Law.
- Ensure cases are monitored from referral and triage through investigation, make-safe activity, remedial works, resident communication and closure.
- Provide a clear link between operational delivery teams and the Awaab’s Compliance function.
- Identify risks early, manage escalations effectively, and provide senior managers with reliable information on performance, compliance, resident risk, KPI trends and service pressures.
- Support a delivery model that may change over time.
- Work across internal teams, TMOs, contractors and partner services to secure timely action and provide independent oversight of compliance.
Requirements
- Experienced and confident leader with a passion for delivering safe, compliant and resident-focused services.
- Strong track record of managing teams, driving performance and creating a supportive, empowered, and accountable culture.
- Skilled at providing strategic direction while maintaining oversight of day-to-day operations.
- Ensure compliance activities are effective, well-governed and focused on protecting residents.
- Comfortable working in a fast-paced environment, prioritizing competing demands, and using performance data to identify risks and opportunities.
- Able to make informed decisions when dealing with complex or sensitive issues.
- Ability to build strong relationships across teams and with key stakeholders.
- Communicate clearly and confidently.
- Support others to develop through coaching, mentoring and constructive feedback.
- Committed to high standards of customer care, continuous improvement, and evidence-based decision making.
- Ability to provide assurance that services are meeting statutory and organisational responsibilities.
- Committed to resident safety and wellbeing.
- Lead by example to foster an inclusive, supportive and high-performing culture.
- This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.
Skills
- Leadership
- Operational coordination
- Compliance oversight
- Risk management
- Performance management
- Stakeholder management
- Communication
- Coaching
- Mentoring
- Customer care
- Continuous improvement
- Evidence-based decision making
Location
- Holmes Road, NW5 3AP
Work Type
- Fixed Term
- Full Time
Experience Level
- Experienced leader
Salary/Compensations
- £57,416 - £65,532
Benefits
- Flexible working
- 27 days annual leave (+ bank holidays)
- Family leave
- Loan schemes
- Access to staff networks
- Pensions scheme
About the Company
- Camden is changing on the inside to make life better for everyone.
- Our residents and communities are at the heart of everything we do.
- We’re making radical social change a reality, so that nobody gets left behind.
Equal Opportunity
- We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
- We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
- We are committed to making our recruitment process barrier-free and accessible for everyone.
- Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.