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About the Role

We are seeking a dynamic Managing Partner (Maternity Cover) with strong CRM experience to lead an exciting relationship with a major global automotive account. This high-profile role requires a best-in-class leader to step in, lead from the front, and maintain momentum, ensuring client satisfaction and driving account growth.

Responsibilities

Serve as the lead for all major briefs and planning requirements across the client brand portfolio.
Ensure client satisfaction, deliver excellent Vantage scores, and position VML top of mind for new briefs.
Oversee a dedicated client management team of 10, collaborating with broader teams of strategists, analysts, enablement experts, and tech leads.
Ensure the right talent is cast against the right brand, support and guide the team, and maintain agile ways of working.
Negotiate fees, manage annual budgets, reforecast, and scope, owning the scope of work to ensure business growth and target profitability.
Act as a conduit between the client and VML South Africa, leveraging offshore capabilities.
Identify growth opportunities built around best-in-class capabilities across the account.
Build strong, collaborative relationships across a wide network of media, creative, and specialist agency partners.

Requirements

Proven track record as a Senior Managing Partner with fresh energy and enthusiasm.
Extensive experience creating and steering CRM strategies and campaigns.
Proactive and strategic mindset, acting as a trusted advisor to clients.
Natural leader who inspires teams and instils confidence in clients.
Ability to seamlessly collaborate across multidisciplinary departments and agency partners.
Takes full responsibility for output while empowering direct reports.
Generous with time and support, actively contributing to direct report development and wider agency initiatives.
Comfortable stepping out of comfort zones to challenge the status quo constructively.
High commercial literacy, working closely with commercial teams.
Working technical knowledge, particularly with Salesforce Marketing Cloud.
Familiarity with WPP Open and modern AI tools, with the ability to articulate and demonstrate their value to clients.

Skills

CRM Strategy
Client Relationship Management
Team Leadership
Talent Management
Operations Management
Commercial Negotiation
Budget Management
Forecasting
Scope of Work Definition
Global Capabilities Integration
Partner Collaboration
Salesforce Marketing Cloud
AI Tools
WPP Open

Location

Global

Work Type

Hybrid

Experience Level

Senior Leadership
Managing Partner

About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth.
VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies.
VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands.
WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Equal Opportunity

WPP (VML) is an equal opportunity employer and considers applicants for all positions without regard to characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.