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About the Role
Drive the growth and retention of Marqeta’s top UK and European customers by leading a high-performing team of Account Managers. Focus on navigating complex enterprise organizations, aligning with strategic goals, and unlocking mutual revenue through renewals and expansion.
Responsibilities
- Manage, mentor, and develop a high-performing team of Account Managers, guiding their account strategies and commercial negotiations.
- Own the commercial strategy for a portfolio of existing strategic accounts in the UK and EU, driving opportunities for growth.
- Manage complex contract renewals and pricing negotiations to ensure mutually beneficial partnerships.
- Cultivate trusted relationships with C-level executives and key stakeholders across key accounts, acting as a strategic advisor.
- Refine operational account management processes to ensure success.
- Guide the team in developing Account Plans and conducting Quarterly Business Reviews (QBRs).
- Act as the internal voice of European customers and the team, championing feature requests and coordinating with internal teams.
- Stay informed about the UK and European fintech, payments, and embedded finance landscape to advise clients on market trends.
Requirements
- Solid foundation in payments; specific experience with card issuing is a significant advantage.
- 10+ years of experience in enterprise account management, strategic partnerships, or existing-client sales within complex enterprise SaaS or financial technology.
- Demonstrated experience leading, mentoring, and developing a team of account managers or commercial professionals.
- Extensive experience managing complex, multi-year, multi-million pound/euro contract renewals and commercial negotiations.
- Proven ability to map and navigate large organizations, building rapport with technical and commercial leaders.
- Ability to understand a customer's business model and connect their pain points to Marqeta’s solutions.
- Track record of leading by influence across global internal teams to deliver for the client.
- Comfortable working in a fast-paced, high-intensity environment where priorities can shift.
Skills
- Account Management
- Strategic Partnerships
- Enterprise Sales
- SaaS
- Financial Technology
- Team Leadership
- Commercial Negotiation
- Relationship Building
- Strategic Planning
- Cross-functional Collaboration
- Market Intelligence
- Fintech
- Payments
- Embedded Finance
Location
- London, UK
- Remote (within 35 miles of London office)
Work Type
- Hybrid
- On-site (2 days/week)
- Remote (3 days/week)
Experience Level
- Director
- 10+ years
Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Employee Stock Purchase Program
- Monthly stipend to support remote work
- Annual development stipend
- Family-forming benefits
- Up to 20 weeks of Parental Leave
- Wellbeing programs (Modern Health, HealthKick)
About the Company
- Marqeta is on a mission to change the way money moves, enabling embedded finance with a flexible and controlled card issuing platform.
- Powering well-known brands in the new economy such as Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart.
- Values: Solve for the Customer, Do What's Right, Simplify and Innovate, Win as a Team, Make it Count.
Equal Opportunity
- Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
- Does not discriminate based on race, color, religion, sex, veteran status, age, national origin, citizenship, disability, gender identity, gender expression, sexual orientation, or genetic information.
- Considers qualified applicants with criminal histories, consistent with legal requirements.
- Makes reasonable accommodations for applicants with disabilities.
- Requires candidates to join video interviews with their camera on for fairness and consistency.