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About the Role
The Student Life Team Lead is responsible for the day-to-day leadership, coordination, and oversight of Student Life operations, managing a team to ensure high standards of student service, compliance, and process delivery. This role acts as a substitute for the Head of Student Life when needed, representing the department in operational matters.
Responsibilities
- Provide day-to-day leadership, guidance, and operational support to Student Life team members.
- Ensure clear allocation of responsibilities and monitor team workload, redistributing tasks as necessary.
- Act as the first point of escalation for complex student cases or operational decisions.
- Provide clear direction during busy periods, competing priorities, and unexpected operational issues.
- Identify operational challenges and propose solutions.
- Prepare and coordinate Student Life team schedules and shift coverage.
- Ensure appropriate staffing for various student-facing activities like registration, orientation, and graduation.
- Monitor absences and arrange alternative coverage to minimize disruption.
- Ensure appropriate staffing levels during peak intake periods and high-volume activities.
- Ensure fair distribution of operational responsibilities across the team.
- Conduct regular one-to-one meetings with team members.
- Support the implementation and monitoring of individual KPIs and development objectives.
- Conduct or support formal performance reviews.
- Identify performance gaps and agree on improvement actions.
- Oversee the effective operation of the Student HUB and ensure appropriate daily team coverage.
- Support colleagues with complex, sensitive, or escalated student enquiries.
- Coordinate Student Life operational readiness for each registration period.
- Monitor registration and finalisation progress and ensure outstanding cases are followed up.
- Maintain operational oversight of attendance and interruptions-related responsibilities.
- Support the team in ensuring attendance monitoring, warnings, and follow-up activities are completed accurately.
- Review complex attendance cases and advise on appropriate next steps.
- Support appropriate handling of authorised absences, term breaks, deferrals, and other student-status matters.
- Provide guidance to team members handling disciplinary matters.
- Ensure disciplinary cases are managed in line with relevant policies and procedures.
- Participate in Disciplinary Hearings.
- Maintain oversight of the Student Life events calendar and ensure adequate team support.
- Support the planning and successful delivery of orientation.
- Review operational readiness, staffing, communications, and stakeholder coordination for major orientation activities.
- Act as a host during Orientation events.
- Support planning and delivery of information sessions, pathway sessions, workshops, and other student-facing events.
- Maintain oversight of graduation preparation and ensure Student Life responsibilities are allocated.
- Support effective operational coordination with academic and external partners.
- Ensure partner requirements relating to registration, student-status changes, and reporting are completed.
- Ensure Student Life letter requests and related administrative processes are covered within the team.
- Monitor service standards and turnaround times for student documentation.
- Support team members with complex or unusual letter requests.
- Maintain sufficient team coverage during absences and busy periods.
- Monitor response times and support adherence to agreed service standards.
- Ensure student enquiries are assigned to the appropriate colleague.
- Regularly review Student Life workflows to identify inefficiencies, duplication, or operational risks.
- Ensure key Student Life processes are documented.
- Support updates to procedures following policy, system, or organisational changes.
- Maintain effective working relationships with BSBI partners.
- Follow up proactively where actions from other stakeholders affect Student Life delivery.
- Represent Student Life in relevant operational meetings or validation events.
- Act as a role model for professionalism, accountability, and student-focused service.
- Maintain confidentiality and ensure appropriate handling of student and employee information.
- Ensure compliance with relevant policies, procedures, and data protection requirements.
- Support the Head of Student Life in implementing departmental priorities and operational decisions.
- Support the team during peak periods and significant student lifecycle activities.
- Maintain up-to-date knowledge of Student Life processes and institutional developments.
- Undertake other reasonable leadership and operational responsibilities aligned with the role.
Requirements
- Bachelor’s degree or equivalent relevant professional experience.
- Experience in student services, higher education administration, or a comparable service environment, including line management.
- Strong leadership and coaching skills, with the ability to motivate staff, support development, and manage performance.
- Excellent communication and interpersonal skills, with an empathetic, approachable, and student-focused attitude.
- Strong organisational and problem-solving skills, with the ability to prioritise workloads, remain calm under pressure, and adapt to changing demands.
- Sound judgement, discretion, and confidence in handling sensitive situations and building effective working relationships.
- Excellent written and spoken English.
- Minimum B1 level in German.
Skills
- Leadership
- Coaching
- Performance Management
- Communication
- Interpersonal Skills
- Organisational Skills
- Problem-Solving
- Prioritisation
- Adaptability
- Judgement
- Discretion
- Student Services
- Higher Education Administration
- Line Management
- Student Lifecycle Processes
- Service Improvement
- Partner Coordination
- Event Delivery
Location
- Germany
Work Type
- Full-time
Experience Level
- Line Management Experience
- Experience in student services or higher education administration
Education Level
- Bachelor’s degree or equivalent relevant professional experience
About the Company
- BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with over 18,000 students.
- We prepare students for impactful global careers by providing accessible and quality education.
- Our focus is on enterprise, leadership, and success, empowering students with an entrepreneurial mindset.
- We foster an inclusive, innovative, and supportive learning environment.
- Our mission is to shape the future by nurturing exceptional talent and driving positive change in the international business world.