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About the Role

The Student Life Team Lead is responsible for the day-to-day leadership, coordination, and oversight of Student Life operations, managing a team, ensuring operational coverage, and maintaining high standards of student service. This role acts as a substitute for the Head of Student Life when needed, representing the department in operational matters.

Responsibilities

Provide day-to-day leadership, guidance, and operational support to Student Life team members.
Ensure clear allocation of responsibilities across the team.
Maintain oversight of team workload and redistribute tasks as necessary.
Act as the first point of escalation for team members requiring support with complex student cases or operational decisions.
Provide clear direction during busy periods, competing priorities, and unexpected operational issues.
Identify operational challenges affecting the team and propose solutions.
Prepare and coordinate Student Life team schedules and shift coverage.
Ensure appropriate staffing for the Student HUB, registration, orientation, graduation, and events.
Monitor annual leave, planned absences, and team availability when preparing coverage.
Arrange alternative coverage where required to minimize disruption to student services.
Ensure appropriate staffing levels during peak intake periods and high-volume student lifecycle activities.
Ensure fair and balanced distribution of operational responsibilities across the team.
Conduct regular one-to-one meetings with assigned team members quarterly.
Support the implementation and monitoring of individual KPIs and development objectives.
Conduct or support formal performance reviews in accordance with institutional requirements.
Identify performance gaps and agree clear improvement actions.
Oversee the effective operation of the Student HUB and ensure appropriate daily team coverage.
Support colleagues with complex, sensitive, or escalated student enquiries.
Coordinate Student Life operational readiness for each registration period.
Ensure appropriate staffing and shift coverage for on-campus registration and registration finalisation.
Monitor registration and finalisation progress and ensure outstanding cases are actively followed up.
Maintain operational oversight of Student Life attendance and interruptions-related responsibilities.
Support the team in ensuring attendance monitoring, warnings, and follow-up activities are completed accurately and on time.
Review complex attendance cases and advise on appropriate next steps.
Support appropriate handling of authorised absences, term breaks, deferrals, course/location changes, and other student-status matters.
Provide guidance to team members handling informal and formal disciplinary matters.
Ensure disciplinary cases are managed in line with relevant policies and procedures.
Participate in Disciplinary Hearings.
Maintain oversight of the Student Life events calendar and ensure adequate team support for planned activities.
Support the planning and successful delivery of orientation.
Review operational readiness, staffing, communications, and stakeholder coordination for major orientation activities.
Act as a host during Orientation events.
Support planning and delivery of information sessions, pathway sessions, workshops, wellbeing activities, and other student-facing events.
Maintain oversight of graduation preparation and ensure Student Life responsibilities are appropriately allocated.
Support effective operational coordination with academic and external partners relevant to Student Life activities.
Ensure partner requirements relating to registration, student-status changes, credentials, and reporting are appropriately allocated and completed.
Ensure Student Life letter requests and related administrative processes are appropriately covered within the team.
Monitor service standards and turnaround times for student documentation.
Support team members with complex or unusual letter requests.
Maintain sufficient team coverage during absences and busy periods.
Monitor response times and support adherence to agreed service standards.
Ensure student enquiries are assigned to the appropriate responsible colleague.
Regularly review Student Life workflows to identify inefficiencies, duplication, or operational risks.
Ensure key Student Life processes are appropriately documented in task guides, procedures, and supporting materials.
Support updates to procedures following policy, system, or organisational changes.
Maintain effective working relationships with BSBI partners.
Follow up proactively where actions from other stakeholders affect Student Life delivery.
Represent Student Life in relevant operational meetings or validation events when required.
Act as a role model for professionalism, accountability, and student-focused service within the team.
Maintain confidentiality and ensure appropriate handling of student and employee information.
Ensure compliance with relevant policies, procedures, and data protection requirements.
Support the Head of Student Life in implementing departmental priorities and operational decisions.
Support the team during peak periods and significant student lifecycle activities.
Maintain up-to-date knowledge of Student Life processes and institutional developments.
Undertake other reasonable leadership and operational responsibilities aligned with the scope and seniority of the role.

Requirements

Bachelor’s degree or equivalent relevant professional experience.
Experience in student services, higher education administration, or a comparable service environment, including line management.
Strong leadership and coaching skills, with the ability to motivate staff, support development, and manage performance.
Excellent communication and interpersonal skills, with an empathetic, approachable, and student-focused attitude.
Strong organisational and problem-solving skills, with the ability to prioritise workloads, remain calm under pressure, and adapt to changing demands.
Sound judgement, discretion, and confidence in handling sensitive situations and building effective working relationships.
Excellent written and spoken English.
Minimum B1 level in German.

Skills

Line management
Leadership
Coaching
Performance management
Communication
Interpersonal skills
Organisational skills
Problem-solving
Prioritisation
Adaptability
Judgement
Discretion
Student services
Higher education administration
Service improvement
Partner coordination
Event delivery
German higher education
International education institutions
Student lifecycle processes
Registration
Attendance
Retention
Student conduct

Location

Germany

Work Type

Full-time

Experience Level

Line management experience
Experience in student services, higher education administration or a comparable service environment

Education Level

Bachelor’s degree or equivalent relevant professional experience

About the Company

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions committed to empowering students with the knowledge and skills they need to make a positive impact.
The mission is to foster visionary leaders who can drive meaningful change for society.
GGG has a strong presence in Germany, Europe, and beyond, comprising brands like UE, BSBI, htk academy, and GISMA University for Applied Sciences.
The institutions serve over 10,000 learners across various academic disciplines.
As part of the Global University Systems (GUS) network with over 48 universities globally and over 87,000 students, GGG is dedicated to providing exceptional learning experiences.
GGG is committed to creating a supportive and inclusive work environment where employees can thrive.
Employees play a vital role in ensuring student success at every career step.
Join a team focused on innovation and excellence in education.