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About the Role
Patronus AI is seeking an Expert Operations Manager to own the end-to-end lifecycle of subject matter experts for their simulation environments. This role is crucial for determining how quickly Patronus can establish credible environments in new domains and leverage global professional expertise for frontier model development.
Responsibilities
- Own the expert lifecycle end to end, from sourcing and outreach through screening, contracting, onboarding, engagement, and retention.
- Design and run the vetting process that qualifies every expert before they work with our research team, and continuously improve it based on how well it predicts delivered quality.
- Build sourcing strategies suited to senior and licensed professionals, across registries, associations, alumni networks, referrals, and vendor partners.
- Partner with research and delivery leads to define the expertise each environment requires and match the right experts to each project.
- Manage day-to-day engagements with experts, including assigning work, reviewing submissions against quality standards, resolving blockers, and approving payment.
- Own the quality and incentive systems for the expert community, including scoring rubrics, peer review, bonuses, and ongoing calibration.
- Instrument and report on the funnel, tracking conversion, time in stage, cost per onboarded expert, responsiveness, and retention, and using that data to decide where to invest next.
- Turn recurring operational work into repeatable processes, documentation, and tooling that increase the number of experts supported per internal headcount.
Requirements
- Bachelor’s degree in Business, Operations, Economics, Engineering, or a related field, or equivalent practical experience.
- 4+ years in expert networks, AI data and evaluation companies, marketplace or talent operations, or professional services resourcing, with ownership of both throughput and quality.
- Proven track record of building an operational funnel from the ground up and instrumenting it, using data to identify and remove bottlenecks.
- Highly analytical, with experience defining KPIs, building dashboards, and making resourcing decisions from data.
- Excellent written and verbal communication, with the ability to engage credibly with senior professionals across unfamiliar domains.
- Comfortable operating in ambiguity and building structure where none exists, with a hands-on mentality and a strong bias toward action and automation.
- Experience working with contractors or licensed professionals, including contracting, onboarding, and payments, is a plus.
- Comfort using AI tools to do real operational work is a must.
- Good character, integrity, and respect for others!
Skills
- Gumption
- Eagerness to learn
- Passion for research
- Creativity in problem solving
- Proactive mindset
- Data analysis
- KPI definition
- Dashboard building
- Resourcing decisions
- Written communication
- Verbal communication
- Stakeholder engagement
- Ambiguity tolerance
- Process building
- Automation
- AI tools
Location
- San Francisco headquarters
Work Type
- In-office attendance five days a week
Experience Level
- 4+ years
Education Level
- Bachelor’s degree in Business, Operations, Economics, Engineering, or a related field, or equivalent practical experience.
Salary/Compensations
- $115,000 - $225,000 USD
Benefits
- Competitive salary and equity packages
- 15 days of paid vacation per annum
- Parental & sick leave
- Health, dental, and vision insurance plans
- 401(k) plan + matching
- In-office lunch & dinner
- Whoop band
- Monthly meal stipend
- Monthly health and wellness stipend
- Equinox membership
- Fun global offsites!
About the Company
- Patronus AI is a frontier lab developing simulation research and infrastructure to accelerate progress toward human-aligned AGI.
- We are on a mission to simulate all of the world’s intelligence.
- We are the team behind some of the earliest and most influential research in AI evaluation like FinanceBench, Lynx, SimpleSafetyTests, CopyrightCatcher, Humanity’s Last Exam, and more.
- We are formerly AI researchers and engineers from companies like Meta AI, Amazon AGI, and Google.
- Our customers include foundation model labs and Fortune 500 enterprises like Adobe.
- We are backed by top-tier investors like Lightspeed Venture Partners, Notable Capital, Stanford University, Noam Brown, Gokul Rajaram, and more.
Equal Opportunity
- Patronus AI is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.