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About the Role

The Cisco Renewal Specialist manages the end-to-end renewal lifecycle for Cisco software, services, maintenance, and subscription agreements. This role is the primary contact for renewal opportunities, collaborating with customers, partners, and internal teams to maximize customer retention, drive revenue growth, and ensure a seamless renewal experience. The ideal candidate has strong commercial acumen, contract management expertise, and a customer-centric mindset, capable of managing a high-volume renewal portfolio while identifying expansion opportunities and mitigating risks.

Responsibilities

Own and manage the complete renewal lifecycle for assigned Cisco support, maintenance, subscription, and service contracts.
Prepare, quote, negotiate, and process high-volume and/or complex renewal opportunities accurately and on time.
Lead renewal opportunities or support Account Managers during commercial negotiations to ensure successful contract execution.
Review contract terms, pricing structures, service levels, and entitlement requirements to ensure compliance and accuracy.
Execute renewal contracts for products and services across medium to large accounts with varying levels of complexity.
Educate customers and internal stakeholders on contractual obligations, licensing requirements, and business practices.
Serve as the primary point of contact for an assigned renewal portfolio.
Develop trusted relationships with customers, partners, and account teams to support retention and growth objectives.
Proactively engage customers and partners in advance of contract expiration dates to secure timely renewals.
Conduct pricing and service-term negotiations while handling objections and addressing customer concerns.
Engage key decision-makers to identify requirements, remove roadblocks, and secure renewal commitments.
Support customers independently by addressing complex contract, entitlement, and licensing inquiries.
Drive customer retention by preserving and expanding existing Cisco agreements.
Identify and pursue upsell, cross-sell, upgrade, and price-adjustment opportunities throughout the renewal cycle.
Increase sales penetration within existing customer accounts.
Partner with account teams to improve contract positioning and strengthen customer relationships.
Curate use-case recommendations and educate customers on relevant Cisco solutions, features, and capabilities.
Meet or exceed renewal, retention, revenue, and growth targets.
Own and manage the quarterly renewal forecast for assigned accounts.
Track renewal performance metrics using Salesforce, Cisco tools, Gainsight, and other CRM platforms.
Communicate renewal risks, opportunities, and escalations clearly and proactively, following the T+1 model.
Maintain high levels of data quality and system accuracy through thorough CRM updates and documentation.
Ensure customer, contract, entitlement, and renewal data remains complete and accurate.
Identify potential risks that could impact renewal outcomes and proactively coordinate resources to resolve issues.
Collaborate with Cisco, finance, operations, sales, legal, and service delivery teams to address contract, pricing, entitlement, and operational challenges.
Drive compliance with Cisco policies, pricing programs, contractual terms, and entitlement requirements.

Requirements

3+ years of experience in renewals, contract management, customer success, sales operations, account management, or a related field.
Experience managing software, maintenance, subscription, or service contract renewals.
Knowledge of Cisco products, services, licensing models, and renewal processes.
Strong negotiation, objection handling, and customer relationship management skills.
Excellent verbal, written, and presentation communication skills.
Strong analytical abilities with exceptional attention to detail.
Experience managing multiple priorities within a fast-paced, deadline-driven environment.
Proficiency with CRM platforms such as Salesforce and Microsoft Office applications, particularly Excel.
Ability to collaborate effectively across cross-functional teams.

Skills

Commercial acumen
Contract management
Customer-centric mindset
Negotiation
Objection handling
Customer relationship management
Analytical abilities
Attention to detail
CRM platforms (Salesforce)
Microsoft Office (Excel)
Cross-functional collaboration
Cisco products
Cisco services
Cisco licensing models
Cisco renewal processes
Salesforce
Microsoft Office
Excel

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

$70,000 - $96,400

About the Company

CDW is a Fortune 500 technology solutions provider that helps organizations achieve what’s possible through technology.
CDW acts as one—building trust, speaking candidly, and working together to achieve more.
CDW plays to win—focusing on what matters most and delivering for our customers.
CDW thinks forward—staying curious, moving fast, and continuously learning.
CDW believes meaningful work happens when people feel supported, heard, and empowered to contribute.
CDW is a full‑stack, full‑lifecycle technology partner, bringing deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
CDW fosters a collaborative environment where work matters, growth is supported, and contributions help shape what’s next.
CDW delivers the full promise of what technology can do.
CDW is committed to being an AI-fluent organization, valuing curiosity, a learner’s mindset, and engagement with evolving technology.
CDW aims to create a culture where AI enhances human creativity and decision-making, encouraging exploration and adaptation.

Equal Opportunity

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.