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About the Role
Sprinklr is seeking an experienced, hands-on Director of Business Intelligence to translate enterprise BI strategy into a prioritized roadmap and scale trusted, data-driven decision-making across our global organization. This leader will work directly with business stakeholders to align data definitions and build key measurements (KPIs) that inform strategic decisions, while overseeing data engineering, data science, governance, analytics, and enterprise application integrations. The ideal candidate combines technical depth, business acumen, and experience scaling high-performing BI teams in a global SaaS environment, connecting data and analytics investments to measurable business value and strengthening both Employee Experience (EX) and Customer Experience (CX).
Responsibilities
- Translate the BI strategy into a prioritized, multi-quarter roadmap and manage project intake and delivery in line with business priorities.
- Maintain strong strategic relationships and partner closely on high-priority initiatives for executive leadership.
- Embed AI into the BI roadmap by partnering with business and IT leaders to identify, prioritize, and scale use cases with measurable business impact, adoption, and return on investment.
- Advance BI beyond historical reporting through forecasting, anomaly detection, risk scoring, next-best-action recommendations, natural-language querying, AI copilots, and automated insights that improve customer and business outcomes.
- Oversee scalable and reliable data architecture, warehouses, models, semantic layers, metadata, and ETL/ELT pipelines.
- Establish service levels, documentation, governance, quality, security, and compliance standards that support analytics, AI, machine learning, and retrieval-based use cases.
- Deliver executive dashboards, enterprise KPIs, self-service analytics, and near-real-time insights built on trusted data models.
- Drive adoption and ensure analytics products improve decision-making across functions.
- Hire, lead, and mentor a global team of BI engineers, data engineers, analysts, and data scientists.
- Set clear goals, build technical and AI capabilities, and support career growth.
- Own the BI technology stack, vendor strategy, modernization roadmap, budget, and resource planning.
- Improve delivery speed, platform performance, and reporting quality through agile practices, automation, and disciplined operating processes.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field, or equivalent practical experience.
- 10+ years of progressive experience in business intelligence, data engineering, or enterprise data management.
- At least five years leading technical teams and delivering scalable BI and analytics solutions in a high-growth, global software or SaaS environment.
- Strong expertise in modern enterprise data platforms, including Snowflake, Power BI and/or Tableau, SQL, data warehousing, ETL/ELT, and cloud platforms such as AWS or Azure, with the ability to guide architecture and technical decisions.
- Working knowledge of enterprise applications (ERP, CRM, HCM) and their data models, such as Salesforce, Workday and NetSuite.
- Experience establishing data governance and quality frameworks and delivering measurable results through AI-enabled automation, predictive analytics, or productivity improvements.
- Experience managing complex, multi-phase BI programs, competing priorities and budgets in fast-moving, sometimes ambiguous environments.
- Strong leadership, stakeholder management, and executive communication skills, with the ability to influence across functions and regions and translate complex data into clear business value.
- Must have current and unrestricted work authorization in the country where the role is based.
- Requires an in-person interview.
Skills
- Business Intelligence
- Data Engineering
- Enterprise Data Management
- BI Strategy
- Roadmap Development
- Data Governance
- Data Analytics
- AI-Enabled Analytics
- Predictive Analytics
- Prescriptive Analytics
- Generative Analytics
- Data Platform Architecture
- Data Warehousing
- ETL/ELT
- Cloud Platforms (AWS, Azure)
- SQL
- Snowflake
- Power BI
- Tableau
- Enterprise Applications (ERP, CRM, HCM)
- Salesforce
- Workday
- NetSuite
- Stakeholder Management
- Executive Communication
- Team Leadership
- Agile Practices
Location
- US-based
Work Type
- Full-time
- Hybrid
Experience Level
- Director
- 10+ years of experience
- 5+ years of leadership experience
Education Level
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field, or equivalent practical experience.
- Master’s degree or MBA preferred.
Salary/Compensations
- $161,000 - $269,000
- Potential eligibility for discretionary bonus plan, commission plan, and/or equity plan.
Benefits
- Voluntary healthcare coverage in countries where applicable.
- Paid time off.
- 401k plan with 100% vested company contributions (US-based).
- Flexible paid time off (US-based).
- Holidays (US-based).
- Generous caregiver and parental leaves (US-based).
- Life and disability insurance (US-based).
- Health benefits including medical, dental, vision, and prescription drug coverage (US-based).
About the Company
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
- Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
- Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.
- Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
Equal Opportunity
- Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.
- We fervently believe every employee matters and should be respected and heard.
- We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
- Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.
- We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
- Reasonable accommodations are available upon request during the interview process.