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About the Role
We are seeking a visionary Senior Director to lead International Risk Management for the Global Payment Network (GPN). In this critical leadership role on the Network Risk Operations team, you will be responsible for managing risks & leading the strategic evolution of our international business that informs our business trajectory and fuels global expansion. Your mandate is to drive the commercial objects of the network, while being able to identify, manage, mitigate and escalate risks effectively across the executive teams. By leveraging established Capital One risk frameworks and policies, you will proactively shape markets and position GPN as a preferred partner in the global payments ecosystem.
Responsibilities
- Drive Commercial Risk-Reward Strategy: Engage in commercial conversations across product and market teams to balance growth with calculated risk, ensuring business decisions optimize profitability while staying within enterprise risk appetite.
- Oversee Aggregate Global Risk: Monitor and analyze cross-market and regional risk concentrations to understand their total impact on the overall global payments network, driving holistic visibility and strategic alignment across borders.
- Bridge Risk Operations & Obligations: Partner closely with the Global Network Risk Operations team to maintain a unified approach spanning ecosystem risk, credit settlement, and regulatory compliance obligations.
- Proactive Regulatory & Government Engagement: Lead forward-looking dialogues with international regulators and policymakers in close partnership with the International Regulatory and Government Engagement teams to shape outcomes and maintain market access.
- Serve as a Trusted Executive Advisor: Act as a strategic risk partner to the SVP of Global Acceptance and SVP of International Market Development, providing actionable risk insights to guide high-priority expansion and market development initiatives.
- Coordinate Cross-Functional Network Alignment: Collaborate seamlessly across globally distributed teams—including regional business leaders, product teams, and local associates—to ensure consistent, cohesive risk management execution at the local level.
- Enable Growth & Market Entry Strategy: Facilitate country entry, scaling, and exits in alignment with broader business strategy, translating regulatory and market conditions into enabling frameworks for commercial expansion.
Requirements
- Proven experience in financial services, fintech, or payments, with a strong background across risk management, commercial risk advisory, regulatory affairs, or strategy.
- Broad understanding of the global payments ecosystem, market dynamics, and regulatory trends, with a demonstrated ability to translate macro insights into practical business strategies that align with client needs.
- Proven track record as a trusted advisor to senior business executives (e.g., SVPs of Acceptance and Market Development), balancing commercial opportunities with aggregate risk exposure to achieve optimal risk-reward outcomes.
- Experience connecting risk discipline across multi-faceted risk types—including credit, settlement, ecosystem, and general regulatory obligations—by collaborating effectively with operations and business units.
- Demonstrated ability to engage proactively with external stakeholders, regulators, and government entities in close partnership with dedicated regulatory affairs and government relations teams.
- Background in supporting strategic market entry, international scaling, and regional expansion initiatives without sacrificing risk integrity or network stability.
- Exceptional executive presence with the ability to influence cross-functional partners (Product, Technology, Regional Leadership) and drive alignment across a complex, globally matrixed organization.
- Strong leadership track record in managing, mentoring, and building high-performing, agile teams across diverse geographies and cultures.
Skills
- Risk Management
- Commercial Risk Advisory
- Regulatory Affairs
- Strategy
- Global Payments Ecosystem
- Market Dynamics
- Regulatory Trends
- Executive Advisory
- Cross-Functional Risk Integration
- Stakeholder Engagement
- Regulatory Partnership
- Government Engagement
- Market Expansion
- Growth Enablement
- Matrix Navigation
- Influence
- People Leadership
- Team Leadership
Location
- Hammersmith, London
Work Type
- Hybrid
- Permanent
Experience Level
- Senior Director
- Senior
Benefits
- Access to up to £5,000 in funding for external qualifications
- Competitive pension scheme
- Performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
- Hear from our team about what it’s like working at Capital One UK.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
- For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
- Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).