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About the Role
Alamo Restaurant & Theater Managers assist the GM in running the day-to-day operations of our venues. They oversee all manner of operations including teammate development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, production, and supporting the team’s & guest’s experience. They are seasoned restaurant and theater managers with a deep passion for creating experiences and amazing environments in which their teams may thrive.
Responsibilities
- Grow Revenue + Control Costs
- Manages all COGs and maintains relationships with relevant vendors within assigned area of responsibility
- Reports back to GM with success and opportunities in operations model to continuously improve
- May assist in the execution of the monthly inventory process
- Executes on action items derived and assigned from P&L and OER analysis by GM
- Optimize the Guest Experience
- Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
- Lead service from the floor, coordinating the front-of-house team and assisting as needed
- Field patron complaints, taking action to transform unsatisfactory experiences into new opportunities for the team to impress
- Monitor patron feedback for new ideas, inspiration, and opportunities
- Ensure execution of operational and safety protocols
- Uphold standards of facility and equipment within the venue
- Lead Your Team
- Develop a team to build a bench and execute L&D as a means of improving retention
- Continuously identifies and develops the hourly key leaders in their venue
- Track performance issues and conduct coaching conversations with team members
- Celebrate successes with their team
Requirements
- Proven leadership and motivational skills along with displaying a professional appearance and being a positive role model
- Must hold self and others accountable to consistently maintain high performance and behavior standards
- Ideally previous management experience in the Hospitality, Restaurant, and/or Entertainment industry in a similar role
- Basic computer knowledge (Microsoft Office and G-Suite) and office skills required
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Effective and efficient problem-solving capabilities
- Experience monitoring and maintaining positive guest relations
- Comfortable with multi-tasking and adapting on the fly
- Must be able to execute light lifting and transport items medium distances, up to 50 lbs
- Must be able to stand in one place for extended periods
- Able to walk up and down stairs many times over a course of hours
- Positions oneself to duck out of view of the guests in the theaters
- Operates POS entry using touch-screen devices
- Comfortable being in a kitchen environment, housed with equipment including an oven, stove, dishwasher, slicer, fryer, steamer, mixer, and chef’s knives
- Frequent exposure to heat, steam, fire, and noise
- Ability to climb stairs
Skills
- Leadership
- Motivational skills
- Communication skills
- Problem-solving
- Guest relations
- Multi-tasking
- Adaptability
- Microsoft Office
- G-Suite
Location
- 28 LIBERTY ST STE SC301, NEW YORK, New York, 10005
Work Type
- Full-time
Experience Level
- Management experience in the Hospitality, Restaurant, and/or Entertainment industry
Salary/Compensations
- $70,000.00 - $80,000.00
- Plus Incentive Bonus based on Performance
Benefits
- A fun workplace where you can be yourself and do awesome work!
- Free movies & food
- Paid time off
- Competitive pay
- Flexible scheduling
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates
About the Company
- Alamo Drafthouse Cinema