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About the Role
As an Engagement Manager, you will bridge complex client vision with profitable technical execution. You will architect custom digital ecosystems, define key product boundaries, and draft precision SOWs, ultimately owning project margins and resource allocation to build a highly scalable, profitable P&L unit.
Responsibilities
- Define and build the vivenu’s digital ecosystem, including headless website design, 3rd party system integrations and custom scripts.
- Scope projects that clearly define the boundaries between the core vivenu’s product, marketplace solutions, and custom development.
- Act as the primary leader for scoping and delivery, managing project plans, timelines, resource plans, and stakeholder expectations.
- Identify and track risks, and collaborate with customer success managers and product teams to address as needed.
- Draft statements of work and change orders while maintaining target margins, billable utilization, and effective resource allocation.
- Act as the voice of the field, collaborating with Engineering and Product to shape the roadmap based on real-world delivery learnings.
- Turn early customer deployments into repeatable, scalable implementation playbooks and/or marketplace apps.
- Ensure deliverables meet quality standards and client acceptance criteria.
Requirements
- 4+ years of technical project management or engagement management experience in a professional services, consulting, or client-delivery environment.
- Proven track record of authoring technical scope documents and SOWs, managing change orders, and leading multiple concurrent enterprise projects with competing priorities.
- Excellent client-facing presentation, communication, and negotiation skills, with the ability to build trust with executive and technical stakeholders.
- High proficiency with modern project management tools (e.g., Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.
- Familiarity with scoping headless website architectures, APIs, third-party integrations, and web scripts.
Skills
- Technical project management
- Engagement management
- Professional services
- Consulting
- Client delivery
- Technical scope documents
- SOW authoring
- Change order management
- Enterprise project leadership
- Client-facing presentation
- Communication
- Negotiation
- Project management tools (Jira, Asana, Monday.com, SmartSheet)
- Delivery methodologies
- Headless website architecture scoping
- API
- Third-party integrations
- Web scripts
Location
- Global
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $110,000 - $160,000 a year
Benefits
- Sustainable Growth
- Top-tier Team
- Global DNA
- Fast Growing, in All Aspects
- Next-Gen Leaders & Insights
About the Company
- vivenu is the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms.
- Our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
- We deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges.
- Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.
- We scale sustainably on a profitable, VC-backed foundation with true product-market fit.
- We are a diverse, merit-driven team spread across six global offices.
- We are driven by daily learning, shared wins, and collective growth.
Equal Opportunity
- At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.