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About the Role
The Manager, Customer Analytics & Insights, plays a key role in delivering data-driven insights that support franchise strategy, performance tracking, and business decisions. This role is responsible for conducting secondary data analytics, supporting primary market research, and translating findings into clear, actionable recommendations within a matrixed environment across multiple customer types to help improve customer experience outcomes.
Responsibilities
- Conduct in-depth analysis of secondary data sources (e.g., claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)
- Synthesize insights across data sources, identifying broader trends and implications to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys.
- Apply advanced data analytics techniques and structured analytical approaches, including segmentation, to distinguish patterns, drivers, and opportunities.
- Develop and maintain standardized dashboards, reports, and analytical tools that enable ongoing monitoring of brand and portfolio performance.
- Support data quality and consistency efforts, including validation and alignment across data sources and reporting outputs.
- Design and execute qualitative and quantitative primary market research to understand needs and behaviors across customer types (HCPs, HCOs, patients, medical/KOLs, payers).
- Integrate primary research and secondary data insights to provide a comprehensive view of customer perspectives and needs.
- Interpret and communicate research findings to cross-functional stakeholders, translating results into clear implications for brand strategy and execution.
- Perform and interpret strategic market, competitive, and landscape analyses.
- Partner with stakeholders across Commercial, Medical, and Market Access, to uncover key business questions and deliver relevant, integrated insights.
- Collaborate with data strategy and technology teams to align on data sources, methodologies, and analytical outputs.
- Support the development of standardized analytical frameworks to improve efficiency and capability.
- Identify opportunities to enhance research processes, tools, and best practices with a continuous growth mindset.
Requirements
- Experience analyzing secondary pharmaceutical data sources, such as claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data.
- Proficiency with analytics, visualization, and querying tools (e.g., Power BI, Tableau, Excel, SQL, Python, R, or SAS).
- Experience with pharma or healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims data)
- Structured problem-solving skills, with the ability to break down complex business questions into practical analytical solutions.
- Track record of being a collaborative team player, self-starter, and adaptive to meeting the evolving needs of a fast-paced matrixed organization.
Skills
- Advanced data analytics techniques
- Structured analytical approaches
- Segmentation
- Qualitative market research
- Quantitative market research
- Data visualization
- SQL
- Python
- R
- SAS
- Power BI
- Tableau
- Excel
- Problem-solving
- Collaboration
- Communication
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 4 to 6+ years of progressive experience in analytics, market research, or consulting.
Education Level
- Bachelor’s degree in a quantitative, scientific, business, or related field required.
- Advanced degree (MBA or relevant graduate degree) preferred.
Salary/Compensations
- $120,000.00 - $180,000.00
Benefits
- Discretionary annual cash bonus or incentive compensation
- Discretionary equity grants
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement savings plan
- Flexible paid vacation
About the Company
- Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families.
- Dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options.
- Diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.
- Patient-focused and science-driven approach powers pioneering research and development advancements across its robust pipeline of innovative therapeutics in oncology and neuroscience.
- Headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.
- Visit www.jazzpharmaceuticals.com for more information.
Equal Opportunity
- Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.