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About the Role
Automation Anywhere is seeking a highly experienced and strategic Principal Customer Success Manager to drive adoption, business value realization, retention, and expansion across a portfolio of key enterprise customers across EMEA.
Responsibilities
- Own a portfolio of strategic enterprise accounts across EMEA.
- Build trusted relationships with C-level stakeholders.
- Develop and execute customer success plans.
- Drive executive-level engagement and governance programs.
- Ensure customers achieve targeted outcomes.
- Expand platform utilization and use cases.
- Establish success metrics and value realization reporting.
- Drive renewals, expansion and NRR.
- Identify risks and mitigation plans.
- Increase customer advocacy and adoption.
- Lead EBRs and QBRs.
- Present outcomes and recommendations.
- Build executive stakeholder relationships.
- Act as voice of customer.
- Coordinate critical issue resolution.
- Provide product and service insights.
- Develop reference accounts.
- Support webinars, case studies and events.
- Foster customer communities.
Requirements
- Bachelor degree required; MBA/Masters preferred.
- 12-15 years in Customer Success, Strategic Account Management, Enterprise Software, SaaS or Consulting.
- Experience managing large enterprise/global accounts.
- Experience driving retention, NRR, expansion revenue and executive engagement.
Skills
- Strategic Account Management
- Executive Stakeholder Management
- Customer Journey Management
- Renewal & Expansion Strategy
- EBRs/QBRs
- SaaS, AI & Automation
- Digital Transformation
- Cross-functional Leadership
Location
- London, United Kingdom
Experience Level
- 12-15 years
Education Level
- Bachelor degree
- MBA/Masters preferred
About the Company
- Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation.
- Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance.
- Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.